3 min readUpdated 3 August 2026
To help us verify your account quickly, upload a clear image that shows all the information we need.
Many photos fail as the right information is excluded from the photo. Before taking the photo read the advice for the document type you are uploading to ensure you provide the correct information.
- NHS diagnosis letter
- Personal Independence Payment (PIP)
- Disability Living Allowance (DLA)
- Adult Disability Payment (ADP)
- Child Disability Payment (CDP)
- Attendance Allowance
- War Pension with Disability Component
- Armed Forces Compensation for Disability
- Blue Badge
- Disabled Person’s Railcard
- Disabled Bus Pass
- Nimbus Access Card
- Disabled ID Card (DID Card)
- CEA Card
- Disability-related ESA evidence
- Universal Credit evidence showing the LCWRA or disability-related component
- Access to Work award letter
- Disabled Students’ Allowance
- Motability letter showing current lease
- Certificate of Visual Impairment
Take the photo
Place the document on a flat surface in good lighting.
Make sure there are no shadows, reflections or objects covering the page.
Ensure only one document is in the photo.
Take the photo from directly above so the document is straight and easy to read.
Review your photo before uploading
Before uploading, make sure:
- The full page is shown
- All four corners are visible
- The image is not blurry or too small
- Your name and relevant personal details can be read without zooming in
- The benefit, award or diagnosis information is visible
- Any issue date or expiry date is included
- Nothing important has been cropped or covered
Choose the correct document type
Select the option that matches your document before uploading it.
Choosing the wrong document type may cause the automatic verification check to fail.
Select Other if your evidence does not match one of the listed options and you would like the Purpl team to review it manually.
[INSERT LIST OF DOCUMENTS FROM SIGN UP FLOW]
Do not upload
Please do not upload:
- A selfie instead of your disability evidence
- A bank statement
- A heavily cropped image
- A blurry or very small photo
- An expired document
- The same rejected image again
- A document that does not show disability or eligibility information
After uploading
If your document was successful you will be taken immediately to the payment section to complete your subscription.
Some documents will require manual review.
Do not keep uploading the same photo, wait for us to contact you.
You will receive an automated email saying that we have received your document - this will come from [email protected] so keep an eye on your junk folder and promotional folder.
If the document just required manual review, we will approve it and you will receive a Welcome Email letting you know it has been approved from the same email address.
If we require you to provide additional information we will send you a customer support email via [email protected] so keep an eye on your junk/spam folder.
Need help uploading?
You can send the document image to the Purpl support team and we can upload it for you.
Related help
How do I upload my document?
Which documents can I use to verify my Purpl membership?
What do I do if my document is rejected?
I am having difficulty uploading my document. What should I do?
