Disabled Railcard - how to upload your card or digital railcard for verification

Photograph your Disabled Persons Railcard showing the whole card and a future expiry date. If yours is a digital railcard, we require two images as detailed below.

Step 1: Take a photo of your Disabled Persons Railcard or Digital Railcard

Please read the following advice to ensure you provide us with the correct information.

If you have a physical railcard

The photo must show:

the whole card
a valid card that has not expired
your name and photo
your railcard number

If you have a digital railcard

You are not able to a screenshot of a full digital railcard, you will need to take a photo of it with another device.

The photo must show the full digital railcard:

your photo
your name
your badge number
your expiry date
the QR code

If you cannot do that then take a screenshot of what you can and then take a 2nd photo:

A screenshot of your Disabled Railcard account showing your disabled railcard order details including badge number, expiry date and your full name

Upload one photo first, after it fails go back and add the 2nd photo - these will then both be send through for manual verification.

Examples of the disabled railcards

Example images of a Disabled Persons Railcard, showing both the physical card and the digital version.

Step 2 - Review this checklist before you upload

Check your photo:

shows whole railcard
shows your full name
shows your photo
shows your railcard badge number
shows the railcard expiry date
shows the QR code if digital card
has nothing else is in the photo - just the railcard as above example
the text is legible to you

Step 3 - Upload your photo

In most cases a photo of a physical railcard taken correctly will be automatically approved.

You will automatically be taken to the payment screen to complete your Purpl membership subscription.

For digital railcards you will likely require manual review. We will let you know when you have been approved or if we require further details.

Upload your disabled train card

Tips on how to take a good photo

Good light, and no flash - the flash reflects off the badge surface
Badge flat on a surface, camera directly above it
Check every line of text is legible before uploading

My disabled railcard photo failed, what shall I do next?

Please do not upload the same photo again - it will fail.

Check the checklist above and then retake.

All failed documents go through to manual review and we will contact you with the reasons why or if it was due to the lighting and we were able to approve it manually you will receive a Welcome email.