Terms and Conditions and Use of Website

Last updated on 14 May 2026

About Purpl, the Website, App and These Terms
Using the Services
Website, App and Service Supply
Offers
Member Account and Security
Subscription, Renewal, Cancellation and Refunds
Parental Supervision
Website, App Use and Intellectual Property
Help, Complaints and Legal Notices
General Terms

1. About Purpl, the Website, App and These Terms

1.1 Who We Are

These Terms and Conditions apply to your use of The Purpl Co Limited website, primarily purpldiscounts.com, any related Purpl websites, the Purpl mobile application and any other Purpl digital services that link to these Terms, together referred to as the “Services”.

The Services are owned and operated by The Purpl Co Limited, referred to in these Terms as “Purpl”, “we”, “us” or “our”.

The Purpl Co Limited is a company registered in England and Wales. Our company number is 14553148. Our registered office is at 100 Church Street, Brighton, East Sussex, United Kingdom, BN1 1UJ.

1.2 What Purpl Does

Purpl is a disability discount programme that connects eligible Members with offers, discounts and promotions from selected brands and organisations, referred to in these Terms as “Selling Partners”.

As part of the Services, Purpl may identify your preferences and recommend offers, content and other services that we believe may interest you. We may also personalise your experience of the Services, including through third-party advertising, where permitted by law and in accordance with our Privacy Policy and Cookie Policy.

To take advantage of an offer made available by a Selling Partner, you may need to visit the Selling Partner’s website, app, platform or store, click through to the offer, use a discount code, follow a discounted link or complete another action set out in the offer terms.

1.3 Users and Members

When we refer to a “User” or “you”, we mean anyone viewing, accessing or using the Services for any reason.

Users can choose to become “Members” by joining Purpl through the Website, app or other approved registration route, paying the applicable Subscription Fee and meeting Purpl’s eligibility requirements.

1.4 Acceptance of These Terms

By using the Services, including the Website or the Purpl app, you agree to be bound by these Terms and Conditions in full.

If you do not agree with these Terms and Conditions, you must not use the Services.

1.5 Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time.

Your continued use of the Services following any changes will be treated as your acceptance of those changes. It is your responsibility to check these Terms and Conditions regularly for updates.

2. Using the Services

2.1 Access to Offers

The Services enable Users to access Sale Only Offers and Members to access Member Benefit Offers from Selling Partners.

Users can become Members by joining through the Website, app or another approved registration route and paying for a Subscription, provided that they:

(a) are at least 16 years of age;
(b) are a resident of the United Kingdom;
(c) provide accurate and current information about themselves and their disability or long-term health condition; and
(d) meet any other eligibility requirements set by Purpl.

A parent, carer or guardian may register on behalf of someone else, provided they have permission to provide that person’s information and upload or submit their disability documentation.

Please also refer to our Privacy Policy and Cookie Policy for information about how we collect, use and protect personal data.

2.2 Becoming a Member

By clicking the “Join Purpl Today” button, creating an account, paying for a Subscription, accessing Member Benefit Offers or otherwise becoming a Member, you represent to Purpl that you are eligible to use the Services and agree to be bound by these Terms and Conditions.

These Terms and Conditions apply whether you access the Services through the Website, the Purpl app or any other Purpl digital service that links to these Terms.

2.3 Use of the Purpl App

Where you access Purpl through the Purpl app, you are responsible for ensuring that your device, operating system and internet connection are suitable and up to date.

We do not guarantee that the Purpl app will be compatible with all devices, operating systems or versions. From time to time, you may need to update the Purpl app in order to continue using some or all of the Services.

2.4 App Store Terms

Where you download the Purpl app through an app store, including the Apple App Store or Google Play Store, your use of that app store may also be subject to the app store provider’s own terms and conditions.

Those terms are separate from these Terms and Conditions. We are not responsible for the operation, availability, policies or decisions of any third-party app store.

Members must not share, provide, display or otherwise make offers available to other people or organisations.

This includes sharing offers, discount codes, discounted links or offer information on social networks, online forums, messaging apps, screenshots, screen recordings or any other platform.

This also includes offers shown on the Website or app, or sent to Members by email, push notification or other communication.

2.6 Member-Only Promotions, Competitions, Prize Draws and Community Grants

Members must have an active annual Membership when entering and when winners or grant recipients are selected or drawn for the Purpl Community Grant Fund, monthly savings prize draw and member competitions, unless separate promotional terms expressly state otherwise.

If a Member’s annual Membership has expired, lapsed, been cancelled, been refunded or been suspended before the relevant winner or recipient selection or draw date, Purpl may withdraw or invalidate the entry.

2.7 Selling Partner Transactions

Any Member who uses a Selling Partner’s offer may be redirected to that Selling Partner so the Member can take advantage of the offer, for example by making a purchase or entering into a transaction.

Any decision to enter into a transaction is the sole responsibility of the Member. Members are advised to read the individual Selling Partner’s terms and conditions before completing any transaction.

2.8 Responsibility for Transactions

All transactions which take place after using the Services are completed directly with the applicable Selling Partner.

The Selling Partner is responsible for the security, completion and fulfilment of that transaction.

Members enter into a separate agreement with the Selling Partner. That agreement is separate from these Terms and Conditions and Purpl is not a party to it.

Payments for goods or services from Selling Partners are made directly to the Selling Partner, who will deal with all cancellations, refunds, returns, delivery issues, product issues or service issues relating to that transaction.

Since we are not responsible for and are not a party to any transaction between a User, Member and Selling Partner, we do not have any legal obligations which apply to those Selling Partners.

2.9 Accuracy of Offers

We display offers as provided directly by Selling Partners and are not responsible for any errors, including where an offer is not working, out of date, unavailable, withdrawn or incorrect.

Selling Partners can add, amend or withdraw their offers at any time and without giving Users or Members notice.

Transactions may be tracked using cookies or similar technologies. Please refer to our Cookie Policy and Privacy Policy for more information.

2.10 Offer Issues

If an offer does not work, Members should contact support

2.11 Use of Offers

Offers cannot be applied:

(a) unless you use the Website, app or relevant Purpl service and enter the correct offer or code at checkout, or follow the correct discounted link or offer instructions; or
(b) retrospectively, after you have completed a transaction.

2.12 Limitation of Liability for Use of the Services

For the avoidance of doubt, and to the fullest extent permitted by law, we will not be responsible for any direct or indirect loss, incidental or consequential damage, economic loss, punitive or exemplary damages, loss of data, loss of profits, loss of reputation or goodwill, loss of business opportunity, loss of contract or any other loss arising from or connected with the Services or their use.

This includes any loss arising out of negligence relating to, or in any way connected with, the Website, the app, the Services, Selling Partner offers or third-party websites, apps or services.

In the unlikely event that any User has any right, claim or action against us, then, to the fullest extent permitted by law, the User’s claim will be limited to the sum of £100.

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

2.13 Suspension, Restriction or Termination of Accounts

Without limiting any other remedies available to us, we may terminate, suspend or limit any use, registration, Membership or account at our absolute discretion, either with or without notice, particularly where we suspect that you have engaged, are about to engage, or have been involved in or linked to:

(a) a breach of these Terms and Conditions;
(b) misuse of the Services;
(c) misuse or sharing of offers;
(d) unauthorised account access;
(e) fraud or attempted fraud;
(f) security issues; or
(g) any other conduct which we reasonably consider harmful to Purpl, our Members, Users, Selling Partners or the Services.

If we do not act upon any breach immediately, you should not assume we have waived any rights to enforce these Terms or seek redress, unless we have expressly stated this in writing.

2.14 Indemnity

Each User agrees to indemnify and hold Purpl and its employees, officers, contractors and agents harmless from and against all liabilities, damages, losses, costs and other expenses, including legal fees, whether known or unknown, arising from or connected with:

(a) the User’s breach of these Terms and Conditions;
(b) the User’s misuse of the Services;
(c) the User’s misuse or sharing of offers;
(d) the User’s breach of any applicable law; or
(e) the User’s use of the Website, app or Services.

3. Website, App and Service Supply

3.1 Access to the Services

Full use of the Services and their contents will only be available to Members with a current Subscription who are signed in and meet any technical requirements needed to access the Website or app.

If you are not registered, not signed in, disable cookies, disable required app permissions or use an unsupported device, operating system or browser, you may be able to view some parts of the Services but may not be able to fully participate or access all features.

3.2 Availability of the Services

Whilst we will use reasonable endeavours to supply the Services by ensuring they are available via the internet, the Website and/or the app, we will not be responsible for any failure to provide the Services or for any unavailability.

The Services are provided on an “as is” and “when available” basis, with no warranty, express or implied, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Time is not of the essence in relation to provision of the Services.

We reserve the right to terminate, suspend, update or alter the Website, app, Services or their contents without prior notice.

3.3 Interruptions and Technical Issues

We cannot guarantee that the Website, app or Services will be uninterrupted, secure or error-free.

We will not be responsible for any interruption, loss or consequence arising from or connected with:

(a) tampering or hacking;
(b) browser crashes;
(c) app crashes;
(d) device issues;
(e) connectivity issues;
(f) data loss;
(g) errors or omissions;
(h) service outages;
(i) maintenance;
(j) updates; or
(k) any other technical problem whilst using the Services.

3.4 Third-Party Websites, Apps and Platforms

Our Website and app may contain links to third-party websites, apps, platforms or services not maintained or controlled by us.

While we choose Selling Partners carefully, we cannot be held liable for third-party websites, apps, platforms or services, nor any material displayed on or via them.

3.5 Viruses, Bugs and Technical Defects

We do not make any warranty against electronic viruses, worms, malware, defects, bugs or any other technical problems which may occur in respect of viewing, downloading, installing or using the Website, app or Services.

We will not be responsible for any loss or damage caused by a failure to provide the Services or where a virus, defect, bug or other issue occurs as a result of any email, notification, attachment, document, download, app update or communication we send to you.

3.6 Display and Device Differences

We make every effort to ensure that anything displayed on our Website or app, including any content, is displayed as accurately as possible. However, we cannot be responsible for variations.

For example, what you see, particularly in relation to colours, layouts, shapes and display settings, may depend on your monitor, device, browser, operating system, app version and settings. We cannot guarantee that display will be accurate on every device.

3.7 Selling Partner and Third-Party Materials

Offers and advertisements on the Website or app may contain materials created and submitted by Selling Partners and other third parties. We accept no liability whatsoever in relation to those materials, including any issues that may arise from them.

3.8 Suspension for Maintenance or Improvement

We reserve the right to suspend the Services where necessary, including but not limited to suspension for repair, maintenance, security, updates or improvement.

3.9 Push Notifications

If you choose to enable push notifications, we may send you notifications relating to your Membership, offers, account, renewals, service updates or other Purpl communications.

You can manage push notifications through your device settings.

Some important service communications may still be sent by email or other means where required.

3.10 App Updates

We may release updates to the Purpl app from time to time. These updates may include improvements, bug fixes, security updates, new features or changes to existing features.

If you do not install required updates, some parts of the app or Services may not work correctly or may no longer be available.

3.11 Ending Use of the Services

Users may stop using the Services without giving us prior notice.

Members who wish to cancel auto-renewal, manage their Membership or request a refund, where eligible, should use:

https://purpldiscounts.com/renewals

Members can also contact us via support

Selling Partners must adhere to the terms of their individual agreement with us.

4. Offers

4.1 Types of Offers

When using the Services, we define offers provided to Members as follows:

(a) “Member Benefit Offer” means an offer and/or discount available from a Selling Partner with a benefit to our Members, where the same offer and/or discount is not available to the general public.

(b) “Sale Only Offer” means an offer and/or discount available from a Selling Partner which is also made available to the general public.

4.2 Member Benefit Offers and Sale Only Offers

In the course of promoting the goods and/or services offered by Selling Partners to our Members, we advertise both Member Benefit Offers and Sale Only Offers on the Services.

For the avoidance of doubt, Member Benefit Offers and Sale Only Offers have the meanings set out in clause 4.1.

5. Member Account and Security

5.1 Account Registration

Full use of the Services as a Member requires Users to open an account and complete the registration process by providing certain information.

Each person may only register once and have one account.

A Member’s full use of the Services only becomes valid once we have approved registration and the Subscription Fee has been paid.

We reserve the right to lawfully refuse registration at our sole discretion.

5.2 Account Access

Members can access their account using a login code or magic link sent to their registered email address, or by using an approved third-party login provider such as Google, Facebook or Apple, where available.

5.3 Account Security

Members are responsible for keeping secure:

(a) their registered email account;
(b) any third-party login account used to access Purpl, including Google, Facebook or Apple;
(c) any device used to access their Purpl account;
(d) any login code or magic link sent to them; and
(e) their Purpl account.

Members must not share login codes, magic links or account access with anyone else.

We will not be liable for any indirect or consequential loss or damage resulting from a Member sharing access to their email account, login code, magic link, third-party login account, device or Purpl account.

5.4 Account Information

Members are responsible for making sure that their account information is correct and always up to date.

Members must immediately let us know about any information changes, for example a change of email address, by logging into their account and making the changes on their profile page via the website.

We may change registration or login requirements from time to time.

5.5 Account Access Issues

If a Member cannot access their account, they should follow the login instructions on the Website or app, or contact support.

5.6 No Transfer of Account

Members cannot transfer their registration, account, Membership or obligations to anyone else.

Members must not allow anyone else to use their account.

Members specifically confirm that they will:

(a) notify us immediately of any unauthorised use, including any unauthorised use of their registration, Membership or account with the Services, or any other known or suspected breach of security; and
(b) use their reasonable efforts to immediately stop any such misuse.

5.7 Privacy

For information about how we collect and use personal data, please see our Privacy Policy.

6. Subscription, Renewal, Cancellation and Refunds

6.1 Subscription and Renewal

When applying for or renewing your Membership, you must have a current Subscription and current proof of disability or eligibility.

The Subscription Fee may renew automatically monthly or annually, depending on the Membership plan selected.

The Subscription Fee must be paid in order to have a current Subscription.

We will notify you in advance of renewal and the amount that will be charged for renewing your Member status with Purpl, where required by law or where we choose to do so.

6.2 Managing Your Membership

You may cancel the auto-renewal via the billing page.

If you cancel auto-renewal, you will remain a Member of Purpl until your renewal date and will have access to Member Benefit Offers until that date, unless a refund is issued in accordance with these Terms.

If eligible, you can request a refund via this link.

If a refund is issued, your Membership and access to Member Benefit Offers will end.

6.3 Refunds for New Memberships

If you purchase a new monthly or annual Membership, you may cancel your Membership and request a full refund within 14 days of payment.

You will only be entitled to a full refund if you have not accessed a code or offer through Purpl, whether through the Website, the app or any other Purpl service.

This includes:

(a) viewing a code;
(b) claiming a code;
(c) accessing an offer; or
(d) clicking the discounted link through the Get Offer button.

By viewing or claiming your first code, accessing your first offer or clicking the discounted link through the Get Offer button during the 14-day period, whether through the Website, the app or any other Purpl service, you will be treated as having started using your Membership and you will no longer be eligible for a refund.

For monthly Memberships, this 14-day cooling-off period applies to the initial purchase only and does not restart on each monthly renewal.

Refund requests must be made through the refund page.

If you are eligible for a refund, the system will enable you to request it.

6.4 Refunds for Annual Membership Renewals

If your annual Membership renews automatically, you may cancel that renewal and request a refund within 14 days of the renewal payment being taken from your account.

You will only be entitled to a refund of your annual renewal payment if you have not accessed a code or offer through Purpl after the renewal payment was taken, whether through the Website, the app or any other Purpl service.

This includes:

(a) viewing a code;
(b) claiming a code;
(c) accessing an offer; or
(d) clicking the discounted link through the Get Offer button.

Refund requests must be made through the refund page.

If you are eligible for a refund, the system will enable you to request it.

6.5 When Refunds Are Not Available

You will not be eligible for a refund if:

(a) you have accessed a code or offer through Purpl, including viewing a code, claiming a code, accessing an offer or clicking the discounted link through the Get Offer button;
(b) your monthly Membership has renewed after the initial 14-day cooling-off period;
(c) you request a refund outside the relevant 14-day period;
(d) your Membership has been suspended or cancelled because you have breached these Terms and Conditions; or
(e) you are not otherwise eligible under these Terms.

Nothing in this section affects your statutory rights.

6.6 Subscription Fee

The Subscription Fee shall be the amount shown at checkout for the Membership plan you select.

As at 12 May 2026, Purpl Memberships are available at £1 per month paid annually and £2 per month paid monthly.

Purpl reserves the right to change the renewal price of the Subscription Fee at its sole discretion but will inform you of any change in price in advance together with the effective date of the change.

6.7 Member-Only Promotions, Competitions, Prize Draws and Community Grants

If your annual Membership has expired, lapsed, been cancelled, been refunded or been suspended before the relevant winner or recipient selection or draw date, Purpl may withdraw or invalidate the entry.

7. Parental Supervision

Parents, carers and guardians should supervise any children whom they allow to access the Services and accept responsibility for the child’s use.

8. Website, App Use and Intellectual Property

8.1 Licence to Use the Services

Use of the Website, app and Services is by licence only.

Users acknowledge and agree that all copyright, trademarks and all other Intellectual Property Rights in the Website, app, Services and their content are owned by or licensed to us or otherwise used by us as allowed by law.

This includes, without limitation, Website and app design, text, graphics, icons, images, branding, features, functionality and all software and source codes connected with the Website, app or Services.

8.2 Personal, Non-Commercial Use Only

Users agree that the content made available as part of their use of the Website, app or Services is made available, on licence, for their personal, non-commercial use only.

Users must not, and must not assist any other person or organisation to, download, copy, assign, transmit, publish, display, screenshot, screen record, use, reproduce, sell, distribute, store, modify or make derivative works of the Website, app, Services or any part of their content without our express permission in writing.

This includes use of our name and any copyrighted or trademarked content.

We give Members permission to download, copy and/or print pages of the Website or app for personal, non-commercial home use only, for example to remember a Selling Partner’s offer, provided this does not involve sharing offer codes, discounted links or Member Benefit Offers with anyone else.

8.3 Intellectual Property Breaches

Purpl cannot be liable for any breaches or infringements of copyright, trademark or other intellectual property rights by Users, Members, Selling Partners or other third parties.

9. Help, Complaints and Legal Notices

9.1 Help and Support

Users can:

(a) use the FAQ section of our Website or app; or
(b) contact us via support

We aim to respond to queries as soon as possible and usually within 7 days.

9.2 Complaints

If any complaint may amount to a breach by us, Users agree to allow us 30 days to remedy that breach.

9.3 Legal Notices

Any legal notices, including those to which the sender has not received an acknowledgment within 7 days, must be sent in writing to our registered office address using tracked post.

Legal notices will be deemed to have been received on the fourth working day after posting, provided that the sender has stamped verified proof of posting.

10. General Terms

10.1 No Transfer by Users

The rights given or obligations and duties imposed on any User, including Members, cannot be transferred, sold, assigned, delegated, conveyed, rented, subcontracted or shared in any way by you.

Nobody else can benefit from these Terms except the individual User, unless these Terms expressly state otherwise.

10.2 Transfer by Purpl

We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the Services.

10.3 Severance

Each clause, and any part of each clause, of these Terms and Conditions is to be regarded as independent of the others.

If any clause, or any part of any clause, is found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of these Terms and Conditions.

10.4 Governing Law and Jurisdiction

These Terms and Conditions shall be interpreted, construed and enforced in accordance with English law.

The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Any dispute shall be subject to the exclusive jurisdiction of the English courts.

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