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Search our help articles, or ask Georgina, our AI helper. If she can’t help, she’ll pass your question to the team, who reply in your Purpl inbox and by email.
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What is Purpl & how to join
Learn all about Purpl before you sign up and join our membership programme.
Verification Help
What documents we accept and how to get verified so you can start saving.
Your Purpl Account
Learn about your membership and how to manage your subscription.
Offers & Discounts
How to find and use discounts and understand the different types of offers on Purpl.
Purpl Community Grant Fund
How to Apply, Eligibility & FAQs
Refunds and Cancellations
Learn how to cancel auto-renewal and our refund policy.
Purpl PIP / ADP Tracker
Help & Support
When something isn't working you can find advice here.
Popular articles
- How membership subscription renewal works (dates, notice, auto-renew)Your Purpl membership renews automatically - monthly or annually, depending on the plan you chose. You can check your renewal date, change your payment card, or…
- I haven't received an email about my Grant application?Please note that we do not email to confirm receipt of your grant application, this is because every form submitted is received. Once you have completed the for…
- Why am I not receiving Purpl emails?If Purpl emails aren't reaching you, they're almost always in a spam, junk or promotions folder, or being filtered before they arrive. Add our addresses to your…
- Why am I not receiving Purpl emails?If Purpl emails aren't reaching you, they're almost always in a spam, junk or promotions folder, or being filtered before they arrive. Add our addresses to your…
- The app or website isn't working (troubleshooting basics)Most problems clear with a refresh, an update, or signing out and back in. Work through the checks below for whichever you're using, and if none of them help, t…
- I am having difficulty uploading my document. What should I do?If you are having technical difficulties uploading your document you can send the document image to the Purpl support team and we can upload it for you. If your…
