Frequently Asked Questions (FAQ’s) | Purpl Disabled Discounts

Welcome to Purpl, the UK’s first disabled discount website. Please find below a range of frequently asked questions to help you. Our mission is to help you offset the cost of living with a disability through discounts and exclusive offers with our brand partners.

What is Purpl Discounts?

Purpl is a disabled-led discount platform created by Georgina, who lives with MS and ADHD. We are a private members’ community designed to help people with disabilities save money on the everyday costs of living with a disability. Through partnerships with well-known brands, Purpl provides shopping discounts for disabled people, mobility discounts and offers, and savings on essential services, travel, and leisure.

Because Purpl is run by someone who understands first-hand the challenges of disability, we put the community first. Alongside helping members cut costs, Purpl also gives back to disabled charities, supports disabled entrepreneurs, and has a long-term goal of launching a foundation to provide financial grants to disabled individuals who need extra support.

How Do I Join Purpl Disabled Discounts?

To join Purpl, please visit our website and register to set up your Purpl account. You will then need to upload a photo of documentation proving your disability. Once verified, you’ll gain access to our exclusive discounts and offers. Please refer to our How to Join Guide for a list of accepted documents or our upload guide for examples. We are constantly working to improve our system, if you need support with the process please reach out and we will be happy to help. Many of the documents will be automatically verified assuming you upload the photo correctly so our backend bespoke system can see all the information required to authenticate your document.

Who is Eligible to Join Purpl?

Purpl is open to anyone living with a disability in the UK. If you can provide one of our accepted documents, you can join Purpl and access exclusive disabled discounts. Membership is available to disabled individuals, as well as parents, carers, and guardians who apply on behalf of someone else (with permission to upload their documents).

We accept a wide range of government and council-issued proof of disability, as well as recognised documents such as the Access Card, CEA Card, and Disabled ID (DID) Card. All members are verified for fairness, and access lasts as long as the documentation is valid. For a full list of accepted documents and examples, see our document upload guide.

Can Parents of a Disabled Child/ren Join Purpl?

Absolutely, this is about helping you offset the cost of living with a disability and as a parent or guardian that cost impacts the whole family. Please ensure you have permission to upload their documents. Please put your name on the account when you register and then upload their disability document.

Can Carers Join Purpl?

We don’t accept carer documents however, if you have permission to upload the documents for the person you care for, then you may set up an account in their name with their documentation but with your email address.

How Much Does it Cost to Join Purpl Disabled Discounts?

Currently, an annual subscription to Purpl is £9.99. Once you have subscribed your annual subscription renews automatically each year but we will let you know a month beforehand that your subscription is becoming due.

You can cancel your auto-renewal at any time in your profile section.

Why Does it Cost Money to Join Purpl?

Purpl has a small annual membership fee, which allows us to cover our running costs and keep expanding the range of exclusive disabled discounts we can offer. This fee ensures that we can continue to grow and give back to the disabled community.

Members save far more than the yearly fee. For example, one shop at Morrisons could save you up to £12, which already covers the cost of joining. By paying a small fee, you gain access to a growing hub of discounts, travel deals, and offers that genuinely help offset the cost of living with a disability.

Is Your Payment Process Secure?

Yes, we use a third party payment processor called Stripe. Stripe is used by millions of businesses worldwide, including Amazon, Google, Deliveroo, and Shopify. Its key strengths include:
– Two-factor authentication and account controls for added security.
– PCI-DSS Level 1 compliance (the highest level of payment security certification).
– Data encryption using HTTPS and TLS.
– Machine learning fraud detection tools like Radar.
Businesses using Stripe never see or store your full card number, CVC, or expiry date – so we don’t have access to those details.

Why isn’t my Payment Processing?

If your payment is not processing it might be due to your device blocking the ‘authentication request’ this is the main reason why this happens. Please try using Incognito Mode or try a different device like a laptop or a different browser. You can also check your popup and cookie settings as they might be causing the issue.

Link – My Telephone Number Has Changed

We don’t have access to change telephone numbers on Link, go back to the payment screen and click pay without link

Stripe Link screen showing £0.00 Purpl membership with email login and code entry to confirm identity and use saved payment details.

How do I Cancel my Auto-Renewal Subscription to Purpl?

You can cancel your auto-renewal for Purpl Disabled Discounts at any time. Just go to your Account page and select Manage Subscription and then select ‘Cancel subscription’. Your membership will remain valid until your renewal date provided you have a current disability verification with Purpl. You can request a refund if you cancel within 14 days and have not received a discount on a purchase using a Purpl discount code.

Stripe billing interface showing an active Purpl membership subscription for £9.99 per year, set to renew on June 2, 2026. Payment is made via Visa ending in 3062, with an option to cancel or add a new payment method.

I am having Trouble Uploading my Document to Purpl?

Please ensure you read our document upload guide as this will show you how your photo should look and what information is required

File is too Large or is a PDF: Please try taking a screenshot of your document and upload that
Expired Documents: the most common error is uploading a document that has expired. Please check the date first. If your disability letter is over two years old and doesn’t have a future valid expiry date then it will not be accepted. Please see section on ‘what to do if I can’t find my disability benefit letter’.
Wrong Side of Blue Badge – we can only accept the reverse side of a blue badge that shows your contact details and photo.
Screenshot/Scanned Documents: these are open to being manipulated and we want to ensure that no one gains access to Purpl that shouldn’t have access.
Bank statements: as these don’t show contact details or expiry dates we do not accept them
Incomplete Documents: ensure the entire document is visible and legible.
Missing Information: if your expiry date is not on the same page as your contact details, please upload a 2nd page. This will then come through for manual verification.
Blacked Out Text: do not hide any part of the document. All information must be visible to authenticate your eligibility.
Low-Quality Images: avoid blurry or low-resolution images that make text difficult to read.
Other documents in same photo: ensure the image is only of the required document.

If you are still having trouble you can email your document to us at [email protected]

What Happens if My Document Fails?

For some documents we aren’t able to automatically verify them yet so they will come through to us for manual verification. This will also happens if your document fails after two attempts. Please don’t keep uploading the same photo – if it fails once, it will fail every time. We have a small team so we will work through the manual verifications as quickly as possible. If there is an issue with your document we will email you so please keep an eye on your junk folder. Emails will come from: [email protected].

What Happens With My Document?

We ask you to upload your document so we can verify your disability status. This is important because many of the offers we bring you are exclusive to our membership. When you upload the photo of your document, you want to know that it’s safe and that we protect your privacy. To read more about this please read our ‘what happens with my document guide’

How Secure is My Personal Information?

Purpl is committed to protecting your privacy. We use industry-standard encryption and data protection practices to ensure that your personal information is secure. We take GDPR very seriously, we only keep the minimum information that we require to manage your account. This will be the document ID reference, your name, expiry date, document type and your email address. Please read our privacy policy here.

Where is My Purpl Card?

We don’t currently have a disabled discount card, all our discounts are online and accessed via our website.

How Do I Use the Discounts?

on how to claim your discount code.

There are three ways to claim your offers:

1. Fixed Codes

These codes are the same for all members, but they change regularly. Please don’t save or store them.
Purpl earns commission on each purchase, and we can only track it if you copy the code directly from our site and then click “Shop Offer.” Coming back to the site each time makes sure your purchase is tracked, which helps Purpl grow and allows us to give back more to the disabled community.

2. Single-Use Codes

These codes only work once. If you want to shop again, just return to Purpl and request a fresh code. This system protects our exclusive discounts and prevents them from being used outside the community.

3. No-Code Offers

Some discounts don’t need a code at all. The savings are automatically built into the link. Just click “Shop Offer” and the discount will apply either on the product page or at checkout. For certain offers – like pet insurance – the brand will email you the deal after you complete your purchase.

Important: Keep Codes Within Purpl

Please don’t share discount codes outside Purpl. If codes leak, we risk losing brand partners and the savings for everyone.

How Often Are New Discounts Added?

We continuously update our discount offerings as new partnerships are formed. Check our website regularly or subscribe to our newsletter for the latest updates. You can also follow up on Facebook and Instagram. The best way to keep updated is to join our Purpl member’s only Facebook group as we always post new offers in the group as soon as they go live. You must be fully verified to join and will need to provide the email address of your Purpl account to join.

The Discount Code is Not Working

Please ensure you have read the terms for that particular discount code as sometimes there will be excluded items. If the code still isn’t working please email us and let us know which brand and which offer so we can investigate. Most of our codes are ongoing and are always provided by the brand directly so it is very rare that they don’t work. Please always double-check the terms before contacting us.

There is a Problem With an Item I’ve Ordered

Unfortunately Purpl is only the provider of the discounts for any customer service issues about your order you will need to contact the brand directly.

Can I Refer a Friend to Join Purpl?

Absolutely! We encourage members to refer friends and family who may benefit from our services. Referrals help us grow and provide even more value to our community so please share with everyone you know. If you would like a digital poster or images to help share at work or with your network then please email us [email protected] and we can send you files.

Who Can I Contact for More Information?

For more details, please visit our website or contact our support team at [email protected]. We’re here to help with any questions or concerns you may have.