Frequently Asked Questions (FAQ’s) | Purpl Disabled Discounts

What is Purpl Discounts?

Purpl is a closed group offering exclusive discounts to help the disabled community offset the costs of living with a disability. We partner with various brands to provide our members with savings on everyday products and services. Purpl has a social cause at the heart of everything we do, our founder is disabled and understands how expensive it is to live with a disability. As well as helping you to save money, Purpl is committed to giving back to disabled charities and has a long term goal of launching a foundation so we can give grants to those in our disabled community who need extra financial support.

How Do I Join Purpl Disabled Discounts?

To join Purpl, please visit our website and register to set up your Purpl account. You will then need to upload a photo of documentation proving your disability. Once verified, you’ll gain access to our exclusive discounts and offers. Please refer to our How to Join Guide for a list of accepted documents or our upload guide for examples. We are constantly working to improve our system, if you need support with the process please reach out and we will be happy to help. Many of the documents will be automatically verified assuming you upload the photo correctly so our backend bespoke system can see all the information required to authenticate your document.

Who is Eligible to Join Purpl?

Purpl is designed specifically for individuals with disabilities. A long as you have one of our accepted documents you are welcome to join Purpl and start saving money with our disabled discounts. All members must be verified and can access the discounts for as long as their document is valid. You can join as a parent, guardian or carer to someone else as long as you have their permission to upload their documents. There are a number of government and council documents we can accept as well as other documents like Access Card, CEA Card and the Disabled ID (DID) Card. Please refer to our document upload guide for a full list and examples.

A Purpl infographic titled "We accept these documents" shows various types of identification documents including photo side of blue badge, disabled bus pass, disabled rail card, Access card, Disabled ID (DID) Card, CEA card, PIP letter with NI reference, DLA letter, Attendance Allowance, Scottish Disability Living Payment, War Pension Disability Letter, Access to Work Award and ESA. "Please take a photo from edge to edge"

Can Parents of a Disabled Child/ren Join Purpl?

Absolutely, this is about helping you offset the cost of living with a disability and as a parent or guardian that cost impacts the whole family. Please ensure you have permission to upload their documents. Please put your name on the account when you register and then upload their disability document.

Can Carers Join Purpl?

We don’t accept carer documents however, if you have permission to upload the documents for the person you care for, then you may set up an account in their name with their documentation but with your email address.

How Much Does it Cost to Join Purpl?

Currently, an annual subscription to Purpl is £9.99. Once you have subscribed your annual subscription renews automatically each year but we will let you know a month beforehand that your subscription is becoming due.

You can cancel your auto-renewal at any time in your profile section.

Why Does it Cost Money to Join Purpl?

Purpl has a small annual membership fee — not because we can, but because it helps us strike the right balance: covering our costs so we can keep bringing you the best possible discounts and growing what we offer.

Members will still be able to save far more than the yearly cost, for example, just one shop at Morrisons can save you up to £12, which already covers the full fee.

Is Your Payment Process Secure?

Yes, we use a third party payment processor called Stripe. Stripe is used by millions of businesses worldwide, including Amazon, Google, Deliveroo, and Shopify. Its key strengths include:
– Two-factor authentication and account controls for added security.
– PCI-DSS Level 1 compliance (the highest level of payment security certification).
– Data encryption using HTTPS and TLS.
– Machine learning fraud detection tools like Radar.
Businesses using Stripe never see or store your full card number, CVC, or expiry date – so we don’t have access to those details.

Why isn’t my Payment Processing?

If your payment is not processing it might be due to your device blocking the ‘authentication request’ this is the main reason why this happens. Please try using Incognito Mode or try a different device like a laptop or a different browser. You can also check your popup and cookie settings as they might be causing the issue.

Link – My Telephone Number Has Changed

We don’t have access to change telephone numbers on Link, go back to the payment screen and click pay without link

Stripe Link screen showing £0.00 Purpl membership with email login and code entry to confirm identity and use saved payment details.

How do I Cancel my Auto-Renewal Subscription to Purpl?

You can cancel at any time by going to your Account page and selecting Manage Subscription and select ‘Cancel subscription’. Your membership will remain valid until your renewal date provided you have a current disability verification with Purpl. You can request a refund if you cancel within 14 days and have not received a discount on a purchase using a Purpl discount code.

Stripe billing interface showing an active Purpl membership subscription for £9.99 per year, set to renew on June 2, 2026. Payment is made via Visa ending in 3062, with an option to cancel or add a new payment method.

I am having Trouble Uploading my Document to Purpl?

Please ensure you read our document upload guide as this will show you how your photo should look and what information is required

File is too Large or is a PDF: Please try taking a screenshot of your document and upload that
Expired Documents: the most common error is uploading a document that has expired. Please check the date first. If your disability letter is over two years old and doesn’t have a future valid expiry date then it will not be accepted. Please see section on ‘what to do if I can’t find my disability benefit letter’.
Wrong Side of Blue Badge – we can only accept the reverse side of a blue badge that shows your contact details and photo.
Screenshot/Scanned Documents: these are open to being manipulated and we want to ensure that no one gains access to Purpl that shouldn’t have access.
Bank statements: as these don’t show contact details or expiry dates we do not accept them
Incomplete Documents: ensure the entire document is visible and legible.
Missing Information: if your expiry date is not on the same page as your contact details, please upload a 2nd page. This will then come through for manual verification.
Blacked Out Text: do not hide any part of the document. All information must be visible to authenticate your eligibility.
Low-Quality Images: avoid blurry or low-resolution images that make text difficult to read.
Other documents in same photo: ensure the image is only of the required document.

If you are still having trouble you can email your document to us at [email protected]

What Happens if My Document Fails?

For some documents we aren’t able to automatically verify them yet so they will come through to us for manual verification. This will also happens if your document fails after two attempts. Please don’t keep uploading the same photo – if it fails once, it will fail every time. We have a small team so we will work through the manual verifications as quickly as possible. If there is an issue with your document we will email you so please keep an eye on your junk folder. Emails will come from: [email protected].

What Happens With My Document?

We ask you to upload your document so we can verify your disability status. This is important because many of the offers we bring you are exclusive to our membership. When you upload the photo of your document, you want to know that it’s safe and that we protect your privacy. To read more about this please read our ‘what happens with my document guide’

How Secure is My Personal Information?

Purpl is committed to protecting your privacy. We use industry-standard encryption and data protection practices to ensure that your personal information is secure. We take GDPR very seriously, we only keep the minimum information that we require to manage your account. This will be the document ID reference, your name, expiry date, document type and your email address. Please read our privacy policy here.

Where is My Purpl Card?

We don’t currently have a card, all our discounts are online and accessed via our websi

How Do I Use the Discounts?

Once you are a subscribed member, log in to our website to browse available discounts. For most offers you will be given a code to add within the checkout process on that brand’s website. You can watch our YouTube video for guidance on claiming a discount code. Please note there are three different types of getting your offer:

Fixed Codes – these codes will be the same for every member however, they are subject to change so please don’t store codes. Purpl makes it’s money by commission on every sales but in order for us to receive the commission we need to track your purchase. This means you need to come back to the website every time and copy the code and then click ‘Shop Offer’ so we can track your purchase. This is will help us grow Purpl and be able to give back more to the community.
Single Use Codes – these codes can only be used once, if you want to shop again you need to come back and get a new one. These codes are most common as they prevent leakage outside of our community.
No Codes – in this scenario the code is embedded in the shop offer link so you just need to click and go to the brand website, the discount will either be automatically deducted from the products on that page or it will be added automatically at checkout. For some offers like pet insurance the offer will be sent to you via email after you have purchased the product.

Please don’t share codes – if they get leaked outside of Purpl we could lose the brand partner and the discount. If you want a friend or family to get something with the discount then buy it for them and get the money back so it’s always completed through your account.

How Often Are New Discounts Added?

We continuously update our discount offerings as new partnerships are formed. Check our website regularly or subscribe to our newsletter for the latest updates. You can also follow up onFacebook and Instagram. The best way to keep updated is to join our Purpl member’s only Facebook group as we always post new offers in the group as soon as they go live. You must be fully verified to join and will need to provide the email address of your Purpl account to join.

The Discount Code is Not Working

Please ensure you have read the terms for that particular discount code as sometimes there will be excluded items. If the code still isn’t working please email us and let us know which brand and which offer so we can investigate. Most of our codes are ongoing and are always provided by the brand directly so it is very rare that they don’t work. Please always double-check the terms before contacting us.

There is a Problem With an Item I’ve Ordered

Unfortunately Purpl is only the provider of the discounts for any customer service issues about your order you will need to contact the brand directly.

Can I Refer a Friend to Join Purpl?

Absolutely! We encourage members to refer friends and family who may benefit from our services. Referrals help us grow and provide even more value to our community so please share with everyone you know. If you would like a digital poster or images to help share at work or with your network then please email us [email protected] and we can send you files.

Who Can I Contact for More Information?

For more details, please visit our website or contact our support team at [email protected]. We’re here to help with any questions or concerns you may have.