Frequently Asked Questions (FAQ’s)

Welcome to Purpl Discounts, the UK’s first money saving website for people living with disabilities and long term health conditions. We’re here to help you save. We make saving money fairer, simpler, and more accessible by curating handpicked deals, offering exclusive discounts, and sharing trusted advice that puts your needs first.

Please find below a range of frequently asked questions to help you. Our mission is to help you offset the cost of living with a disability through discounts and exclusive offers with our brand partners.

What is Purpl Discounts?

Purpl Discounts is a disabled-led discount platform created by Georgina, who lives with MS and ADHD. We are a private members’ community designed to help people with disabilities and long term health conditions save money on the everyday costs of living with a disability. Through partnerships with well-known brands, Purpl provides discounts and savings on essential items, utilities, fashion, travel, tech and more more.

Because Purpl is run by someone who understands first-hand the challenges of disability, we put the community first. Alongside helping members cut costs, Purpl also gives back to disabled charities, supports disabled entrepreneurs, and has a long-term goal of launching a foundation to provide financial grants to disabled individuals who need extra support.

How Do I Join Purpl Discounts?

To join Purpl, please visit our website and register to set up your Purpl account. You will then need to upload a photo of documentation proving your disability. You then need to pay an annual subscription. Once subscribed you’ll gain access to our exclusive discounts and offers.

Please refer to our How to Join Guide for a list of accepted documents or our upload guide for details on what documents we accept.

Who is Eligible to Join Purpl?

Anyone with a disability or long-term health condition recognised under the Equality Act 2010. That includes both visible and hidden disabilities, physical or mental health conditions, and long-term illnesses that affect daily life.

OR you can join as a parent or carer on behalf of someone with a disability (as long as you have their permission).

We accept a wide range of government and council-issued proof of disability, as well as recognised documents such as an Official NHS Diagnosis letter, an Access Card, a CEA Card, and more.

For a full list of accepted documents and examples, see our document upload guide.

Can Parents of a Disabled Child/ren Join Purpl?

Absolutely, this is about helping you offset the cost of living with a disability and as a parent or guardian that cost impacts the whole family. Please ensure you have permission to upload their documents. Please put your name on the account when you register and then upload their disability document.

Can Carers Join Purpl?

We don’t accept carer documents however, if you have permission to upload the documents for the person you care for, then you may set up an account in their name with their documentation but with your email address.

How Much Does it Cost to Join Purpl Discounts?

Currently, an annual subscription to Purpl is £9.99. Once you have subscribed your annual subscription renews automatically each year but we will let you know a month beforehand that your subscription is becoming due.

You can cancel your auto-renewal at any time in your profile section.

Why Does it Cost Money to Join Purpl?

Purpl has a small annual membership fee, which allows us to cover our running costs and keep expanding the range of exclusive disabled discounts we can offer. This fee ensures that we can continue to grow and give back to the disabled community.

Members save far more than the yearly fee. For example, one shop at Morrisons could save you up to £12, which already covers the cost of joining. By paying a small fee, you gain access to a growing hub of discounts, travel deals, and offers that genuinely help offset the cost of living with a disability.

Is Your Payment Process Secure?

Yes, we use a third party payment processor called Stripe. Stripe is used by millions of businesses worldwide, including Amazon, Google, Deliveroo, and Shopify. Its key strengths include:
– Two-factor authentication and account controls for added security.
– PCI-DSS Level 1 compliance (the highest level of payment security certification).
– Data encryption using HTTPS and TLS.
– Machine learning fraud detection tools like Radar.
Businesses using Stripe never see or store your full card number, CVC, or expiry date – so we don’t have access to those details.

Why isn’t My Payment Processing?

If your payment is not processing it might be due to your device blocking the ‘authentication request’ this is the main reason why this happens. Please try using Incognito Mode or try a different device like a laptop or a different browser. You can also check your popup and cookie settings as they might be causing the issue.

We don’t have access to change telephone numbers on Link, go back to the payment screen and click pay without link.

How do I Cancel My Auto-Renewal Subscription to Purpl?

You can cancel your auto-renewal for Purpl Discounts at any time. Just go to your Account page and select Manage Subscription and then select ‘Cancel subscription’. Your membership will remain valid until your renewal date provided you have a current disability verification with Purpl.

Screenshot of a Purpl membership dashboard showing a full member status, valid until June 2, 2026. The page displays personal details like name and email, and options to update profile or manage the subscription.
Stripe billing interface showing an active Purpl membership subscription for £9.99 per year, set to renew on June 2, 2026. Payment is made via Visa ending in 3062, with an option to cancel or add a new payment method.

I Want to Cancel My Membership Completely and Get a Refund?

If you wish to cancel your Purpl Membership and get a full refund within 14 days of receipt of your Subscription Fee then please send an email to [email protected].

You will only be entitled to a refund if you have not claimed a code through Purpl, this includes viewing codes or clicking through to brand websites via our shop offer button.

I am Having Trouble Uploading My Document to Purpl?

Please ensure you read our document upload guide as this will show you how your photo should look and what information is required

  • File is too Large or is a PDF: Please try taking a screenshot of your document and upload that
  • Expired Documents: the most common error is uploading a document that has expired. Please check the date first. If your disability letter is over two years old and doesn’t have a future valid expiry date then it will not be accepted. Please see section on ‘what to do if I can’t find my disability benefit letter’.
  • Wrong Side of Blue Badge – we can only accept the reverse side of a blue badge that shows your contact details and photo.
  • Screenshot/Scanned Documents: these are open to being manipulated and we want to ensure that no one gains access to Purpl that shouldn’t have access.
  • Bank statements: as these don’t show contact details or expiry dates we do not accept them
  • Incomplete Documents: ensure the entire document is visible and legible.
  • Missing Information: if your expiry date is not on the same page as your contact details, please upload a 2nd page. This will then come through for manual verification.
  • Blacked Out Text: do not hide any part of the document. All information must be visible to authenticate your eligibility.
  • Low-Quality Images: avoid blurry or low-resolution images that make text difficult to read.
  • Other documents in same photo: ensure the image is only of the required document.

If you are still having trouble you can email your document to us at [email protected]

What Happens if My Document Fails?

For some documents we aren’t able to automatically verify them yet so they will come through to us for manual verification. Please don’t keep uploading the same photo – if it fails once, it will fail every time. We have a small team so we will work through the manual verifications as quickly as possible.

If there is an issue with your document we will email you so please keep an eye on your junk folder. Emails will come from: [email protected].

What Happens With My Document?

We ask you to upload your document so we can verify your disability status. This is to ensure only those people who are eligible get access to our discounts and community.

When you upload the photo of your document, you want to know that it’s safe and that we protect your privacy. To read more about this please read our ‘what happens with my document guide’

How Secure is My Personal Information?

Purpl is committed to protecting your privacy. We use industry-standard encryption and data protection practices to ensure that your personal information is secure. We take GDPR very seriously, we only keep the minimum information that we require to manage your account. This will be the document ID reference, your name, expiry date, document type and your email address. Please read our privacy policy here.

It’s Asking Me to Verify Again but I’ve Recently Done It?

Please check you haven’t set up a new Purpl account by mistake. Please check the profile page https://www.purpldiscounts.com/profile and check which email address associated with the account. If it is not the same account that you originally used and paid through then we recommend you delete it.

Where is My Purpl Card?

We don’t currently have a disabled discount card, all our discounts are online and accessed via our website.

How Do I Use the Discounts?

Types of Offers:

1. Codes

Some codes will be unique each time and others change sporadically. Please don’t save or store them.
Purpl earns commission on each purchase, and we can only track it if you shop directly from our site.

Each brand page will have details on how to use their discount. When you are ready to claim an offer click the “Copy Code” button – this will automatically copy the code and take you to the website for that brand.

Please ensure you read any offers terms correctly. Some offers may only be for new customers.

If you want to shop again, just return to Purpl and request a fresh code.

2. No-Code Offers

Some discounts don’t need a code at all. The savings are automatically built into the link or on a special website that you will be directed to. Just click “Shop Offer” and the discount will apply either on the product page or at checkout.

3. Gift Card Offers

Some offers will give you a gift card after purchasing, this often have a delay for a fixed time to ensure you don’t cancel the policy or purchase afterwards. Always read the terms.

Important: Keep Codes Within Purpl

Please don’t share discount codes outside Purpl. If codes leak, we risk losing brand partners and the savings for everyone.

How Often are New Discounts Added?

We continuously update our discount offerings as new partnerships are formed. Check our website regularly or subscribe to our newsletter for the latest updates.

You can check this in your profile section of the website. It is likely you are receiving them but they are ending up in your spam folder – our emails are sent from [email protected] – if you find them in your spam just mark as ‘not spam’ or ‘safe’ and move to your inbox to help prevent them falling in there.

You can also follow us on Facebook, Instagram and Tiktok. The best way to keep updated is to join our Purpl member’s only Facebook group as we often post new offers in the group as soon as they go live. You must be fully verified to join and will need to provide the email address of your Purpl account to join.

The Discount Code is Not Working

Please ensure you have read the terms for that particular discount code as sometimes there will be excluded items. If the code still isn’t working please use the code not working button on the offer to let us know and we can investigate.

Please always double-check the terms before contacting us.

There is a Problem With an Item I’ve Ordered

Unfortunately Purpl is only the provider of the discounts for any customer service issues about your order you will need to contact the brand directly.

Can I Refer a Friend to Join Purpl?

Absolutely! We encourage members to refer friends and family who may benefit from our services. Referrals help us grow and provide even more value to our community so please share with everyone you know. If you would like a digital poster or images to help share at work or with your network then please email us [email protected] and we can send you files.

Who Can I Contact for More Information?

For more details, please visit our website or contact our support team at [email protected]. We’re here to help with any questions or concerns you may have.

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