Personal Independence Payment (PIP) - how to upload your document

Upload a photo of your PIP award letter showing the whole first page which includes the details we need to automatically verify your document or a PIP letter about your award dated within last two years.

Step 1 - Take a photo of your PIP Award or a recent letter about your PIP Award.

Photo should show all the details we need to verify:

Your NI reference
The entire letter, edge to edge
Your name and address details
A future expiry date.

If your PIP letter does not show the award end date, then the letter must not be older than two years.

What if my expiry date is on the next page?

Please upload the next page after the first one by going back to the beginning and uploading another document.

Example PIP Award letter:

Example photo of a PIP award letter with the whole page in frame and the National Insurance reference visible.

Step 2 - Review this checklist before you upload

Check your photo:

show whole page from edge-edge
shows your NI number
shows your full name and address details
shows your award end date OR the letter is dated within the last two years
has nothing else is in the photo - just the letter as above example
the text is legible to you

Step 3 - Upload your photo

In most cases a PIP Award letter taken correctly will be automatically approved.

You will automatically be taken to the payment screen to complete your Purpl membership subscription.

Upload your PIP letter

Tips on how to take a good photo

Good light, and no flash - the flash reflects off the letter surface
Letter flat on a surface, camera directly above it
Check every line of text is legible before uploading

My PIP document upload failed, what shall I do next?

Please do not upload the same photo again - it will fail.

Check the checklist above and then retake.

All failed documents go through to manual review and we will contact you with the reasons why or if it was due to the lighting and we were able to approve it manually you will receive a Welcome email.

I can't find my disability benefit letter, what can I do?

You can request a copy of your entitlement from the DWP.