Disability Living Allowance (DLA) - how to upload your document

Upload a photo of your DLA award letter showing the whole letter edge to edge, dated within the last two years. You can upload a photo or a PDF.

Step 1 - Take a photo of your DLA Award or a recent letter about your DLA Award.

Photo should show all the details we need to verify:

• The NI reference
• The entire letter, edge to edge
• Name and address details
• A future expiry date. 

If your DLA letter does not show the award end date, then the letter must not be older than two years.

What if my expiry date is on a different page?

Please upload the page after the first one by going back to the beginning and uploading another document.

Example of a DLA Award letter:

Step 2 - Review this checklist before you upload 

Check your photo:

• show whole page from edge-edge
• shows the NI number
• shows the full name and address details
• shows the award end date OR the letter is dated within the last two years
• has nothing else is in the photo - just the letter as above example
• the text is legible to you

Step 3 - Upload your photo

In most cases a DLA letter taken correctly will be automatically approved. 

You will automatically be taken to the payment screen to complete your Purpl membership subscription.

Upload your DLA letter

Tips on how to take a good photo

• Good light, and no flash - the flash reflects off the letter surface
• Letter flat on a surface, camera directly above it
• Check every line of text is legible before uploading

My DLA document upload failed, what shall I do next?

Please do not upload the same photo again - it will fail. 

Check the checklist above and then retake.

All failed documents go through to manual review and we will contact you with the reasons why or if it was due to the lighting and we were able to approve it manually you will receive a Welcome email.

I can't find my disability benefit letter, what can I do?

You can request a copy of your entitlement from the DWP.

Related help

My document was rejected, what do I do next?
How long does verification take and how do I check the status?
How do I take and upload a document photo that Purpl can accept?
I am having difficulty uploading my document. What should I do?
What if my document has more than one page?
My child is disabled, can I join?
Why am I being asking to verify again?
What happens to my verification data?