Disabled ID (DID) Card - how to upload your document

The Disabled ID (DID) Card is verified by typing in your details. Enter them exactly as shown on the card. Note that we do not accept the National Disability Card, which is a different product.

Step 1: Select Disabled ID (DID) card from the document list

You can only use this option for the official Disabled ID (DID) card.

Unlike most of our accepted documents, there is no photo to upload.

Step 2: Enter your Disabled ID (DID) card details

Your card must be valid and in date
Enter everything exactly as printed on the front of your card.
Your card number is between 6 and 10 digits.
Do not add spaces, dashes or any other extra characters.
Check every character before submitting - a single wrong digit will prevent it from matching your card to their database

Example of a Disabled ID (DID) card:

Step 3: Enter your card details

Enter your Disabled ID (DID) card details

Step 4: Your details are checked against the Disabled ID (DID) card database

If you have entered the correct details then your card will be automatically approved and you will move onto the payment screen to complete your subscription.

If your details are not recognised

Check you have entered the details correctly'.
If you have a hyphened name or a special character the system may not recognise it.
Please don't keep trying instead contact support for further help.