Disabled Bus Pass - how to upload your document

Photograph your Disabled Bus Pass showing the entire card, and check it has not expired.

Step 1 - Take a photo of your disabled bus pass

Photo should show all the details we need to verify:

The entire card is showing
The pass that has not expired
Your name and photo are legible

Example of a disabled bus pass:

$Example photo of a disabled person\u2019s bus pass with the whole card in frame.$

Step 2 - Review this checklist before you upload

Check your photo:

shows the whole bus pass
the text is all legible
the bus pass is still valid and has not expired

Step 3 - Upload your photo

In most cases a disabled bus pass photo taken correctly will be automatically approved.

You will automatically be taken to the payment screen to complete your Purpl membership subscription.

Upload your disabled bus pass

Tips on how to take a good photo

Good light, and no flash - the flash reflects off the card surface
Card flat on a surface, camera directly above it
Check every line of text is legible before uploading

My disabled bus pass upload failed, what shall I do next?

Please do not upload the same photo again - it will fail.

Check the checklist above and then retake.

All failed documents go through to manual review and we will contact you with the reasons why or if it was due to the lighting and we were able to approve it manually you will receive a Welcome email.