1 min readUpdated 3 August 2026
If you are having technical difficulties uploading your document you can send the document image to the Purpl support team and we can upload it for you.
If your photo wasn’t approved please note that it hasn’t been rejected, it has been sent to the support team for manual review.
You can try again but first check whether it might be due to the following reasons:
- The wrong side of a Blue Badge was uploaded
- The photo is blurry, too small or cropped
- The document has expired
- A benefit letter is more than 2 years old and has no future expiry date
- A PIP or ADP letter does not show the full first page
- The document type is not accepted
- A digital document needs extra evidence
- Wrong image uploaded e.g. selfie
Include link to add new document
See My document was rejected, what do I do next?
If you couldn't get the photo to upload
You can send the document image to the Purpl support team and we can upload it for you. Make sure you use the same email address that you use to create your Purpl account.
Related help
How do I upload my document?
How do I upload the correct document photo the first time?
What do I do if my document is rejected?
