Hotels.com Discount Codes in August 2026

Shopping with Hotels.com

Hotels.com is one of the world's largest online accommodation booking platforms, helping travellers find and book hotels, apartments, holiday rentals, resorts and unique stays across the UK and around the world. As part of Expedia Group, Hotels.com offers access to hundreds of thousands of properties, from budget-friendly city hotels to luxury resorts and family holiday accommodation.

Whether you're planning a weekend break, accessible staycation, business trip or overseas holiday, Hotels.com allows customers to compare prices, facilities, guest reviews and location information before booking. The platform also offers Member Prices and loyalty benefits through its rewards programme, helping travellers save money on future stays.

Many disabled people and people with long term health conditions rely on online travel platforms to research accessibility features, compare accommodation options and arrange travel from home. Hotels.com provides property descriptions, customer reviews and filter tools that can help travellers identify accommodation that meets their individual requirements.

Hotels.com works with Purpl to help eligible members save money through a Hotels.com disability discount. These savings can help make holidays, short breaks and accommodation bookings more affordable for disabled households across the UK.

Other ways to save with Hotels.com

• Join Hotels.com Rewards to earn benefits on eligible stays.
• Look for Member Prices on selected hotels.
• Sign up for Hotels.com emails to receive promotional offers.
• Book during seasonal sales and destination promotions.
• Compare refundable and non-refundable rates before booking.
• Check package deals through Expedia Group brands where appropriate.
• Use the Hotels.com app to unlock selected member-only savings.
• Look for free cancellation properties when travel plans may change.

Why Purpl members love Hotels.com

• Access to thousands of hotels worldwide.
• Easy online booking and account management.
• Helpful customer reviews and ratings.
• Ability to compare accommodation options quickly.
• Flexible cancellation available on many properties.
• Useful for UK breaks and international travel.
• Loyalty rewards and member pricing opportunities.
• Wide range of accommodation types and budgets.

Accessibility and helping the disabled community

• Online booking allows customers to arrange travel from home.
• Many properties provide accessibility information within listings.
• Filters can help customers identify accessible accommodation options.
• Customer reviews often provide additional accessibility insights.
• Flexible cancellation is available on many participating hotels.
• Hotels.com customer support is available online and by telephone.
• Accessible travel requirements can often be communicated directly to accommodation providers.
• Hotels.com does not operate physical stores, making account management entirely online.
• As accommodation providers set their own accessibility features, customers should verify requirements directly with the property before booking.
• Traditional product returns do not apply because Hotels.com sells travel bookings rather than physical products.

Customer service and cancellation policy

Customer service

Customer support: https://www.hotels.com/service

Help centre: https://service.hotels.com

Virtual agent and online support are available through the Hotels.com Help Centre.

Returns / cancellations / cooling-off

• Cancellation policies vary depending on the accommodation booked.
• Many hotels offer free cancellation up to a specified date before arrival.
• Some discounted and non-refundable rates cannot be cancelled without charges.
• Customers should review cancellation terms carefully before booking.
• Refund eligibility is determined by the property's booking conditions.
• Hotels.com does not offer traditional product returns because accommodation bookings are a travel service.
• Cooling-off rights that apply to retail purchases do not generally apply to accommodation bookings made for specific dates.
• Customers should contact Hotels.com or the accommodation provider directly if travel plans change.

Purpl tips & insights about Hotels.com

• Always filter for free cancellation if your travel plans may change.
• Read recent guest reviews rather than relying solely on star ratings.
• Compare room types carefully as facilities can vary significantly.
• Member Prices can provide additional savings on selected properties.
• Check accessibility features directly with the hotel before booking.
• Booking outside peak travel periods can often reduce costs.
• Look for accommodation that includes breakfast if travelling on a budget.

Hotels.com and working with Purpl discounts

Hotels.com and Purpl work together to help eligible members save money on hotels, holidays and accommodation bookings. Through a Hotels.com disability discount, Purpl members can access savings on stays across the UK and around the world.

Whether you're planning a city break, family holiday, accessible staycation or overseas adventure, Purpl helps make travel more affordable for disabled people and people with long term health conditions across the UK.