3 min readUpdated 28 October 2026
We check and verify all offers before making them live. Typically when a code or offer isn't working it is due to an exclusion in the terms. Sometimes brands change offers without informing us so always report an issue after checking our tips below.
If a Purpl discount code or offers is not working, try the tips below before contacting us:
1. Check the offer terms
Open the offer on Purpl and read the terms carefully.
Check:
- The product you are purchasing is not listed in any exclusions
- Your basket meets any minimum spend
- Sale items are included or excluded
- The offer can be used with other promotions
Also check you are using the correct offer for in-store versus online.
Please note: Some offers only work on selected products through the special link provided.
2. Start again from Purpl
Some discount codes will only work if you have used the special link from Purpl to open the brand’s website.
Return to the Purpl offer page and:
- Select the offer.
- Use the Purpl link to open the brand’s website.
- Ensure you aren't using a VPN or private browser as this will prevent special link from working
- Add your items and complete the order in the same browser session.
3. Use the website, not the brand’s app
Use the brand’s website unless the Purpl offer specifically says the discount works in the app.
Some codes and tracked offers do not work inside brand apps. Your Purpl savings will not track if you purchase via an app.
4. Remove any old discount code
Check your basket for another promotional or discount code. Sometimes your device may not have cleared old data.
Most brands only allow one code at a time. Remove the old code, then paste the Purpl code again.
5. Check the code carefully
Our codes copy automatically so there is no need to copy and paste the code.
However, if there is an issue make sure:
- There are no extra spaces
- You are using the latest code on Purpl (do not keep old codes they change frequently)
- You have entered it in the correct discount or promotional code box
6. Try another browser or device
VPNs, private browsing and some browser privacy settings can stop codes or tracked offers from working.
Try:
- Turning off your VPN
- Leaving private or incognito mode
- Using Chrome or another browser
- Checking that cookies are allowed
- Using another phone, tablet or computer
7. Check whether the offer needs a code
Not every Purpl offer uses a discount code.
Some offers require you to select Get offer and shop through the special Purpl link. The saving may then apply or track automatically.
Always follow the instructions shown on the individual offer page.
8. Check your verification document hasn't expired
If you have recently renewed your subscription and your verification document expired during the last subscription period you won't be able to access discounts until you have updated your document.
See Renewing when your document has expired (re-verification at renewal) for how to check and update it.
Still not working?
Take a screenshot of the items in your basket and the error message you are getting. Please send this to our support team via Ask Georgina
Do not complete the order unless you are happy with the final price, as Purpl cannot add a missed discount after the purchase has been made.
Look out for our response which will come via email from [email protected] - and will also go into your Purpl inbox.
Related help
How to use the discounts and offers to save money
How do I report an issue on the website or app?
Why am I being asking to verify again?
How membership subscription renewal works (dates, notice, auto-renew)
