Summer’s here, the rollercoasters are calling, and if you’re autistic, ADHD, disabled, or have a chronic illness, you might be wondering: how do I actually get queue assistance at places like Alton Towers or LEGOLAND?

Good news: it’s possible, and it doesn’t have to be stressful. Even better? Purpl members get up to 15% off Merlin attractions — including Alton Towers, Thorpe Park, LEGOLAND, and Chessington.

Let’s break down exactly how it works, what you’ll need to apply, and how to save money while you’re at it.

What is the Ride Access Pass?

The Ride Access Pass is designed for guests who can’t queue in the standard way due to a disability, chronic condition, or neurodivergence. This might include people with:

Autism or ADHD
Sensory processing differences
Mobility impairments
Fatigue-related conditions like ME or long Covid
Anxiety disorders or mental health conditions

You don’t need to be a wheelchair user. You don’t need a formal diagnosis in person. You do need to pre-register and bring supporting evidence. (More on that below.)

Once approved, you’ll be able to access rides via a separate entrance — either immediately, or by using a virtual queuing system.

Which Merlin Attractions Offer This?

Ride Access Passes are available at:

Alton Towers Resort
LEGOLAND Windsor
Chessington World of Adventures
Thorpe Park
Warwick Castle (alternative adjustments apply)

How to Apply for a Ride Access Pass

It takes around 7 days to process your application, so apply early! Here’s how:

Visit the Merlin accessibility portal: https://www.accessibilitymerlin.com
Create an account with the guest’s details.
Upload supporting documents (just one of the following):
- PIP/DLA letter (first page showing your name, dated within last 2 years)
- Letter from GP or consultant
- EHCP (Education, Health & Care Plan)
- Access Card with a ‘Queueing’ symbol, plus Purpl members get 10% off an Access Card
- A letter from a professional body like CAMHS, SENCO, social worker, or occupational therapist
Wait for approval (you’ll get an email!)
Once approved, your Ride Access Pass is valid for 2 years and can be used across multiple Merlin locations.

What Happens On the Day?

Once you’ve got your Ride Access Pass:

You’ll receive instructions by email on how to book your ride slots.
Staff at the attraction will help explain how it works once you arrive.
You’ll use either a return time system or dedicated entrance, depending on the ride.

Save up to 15% With Purpl

When you’re ready to book your Merlin adventure, don’t forget:

Purpl members get up to 15% off tickets!
That includes Alton Towers, Chessington, Thorpe Park, and more.

TL;DR

You can skip standard queues with the Ride Access Pass.
Apply online before your trip with one piece of supporting evidence.
It works for many conditions — including autism, ADHD, and chronic illness.
Once approved, it’s valid for 2 years.
Use your Purpl discount to get 10% off the Access Card and up to 15% off Merlin attractions

And Finally…

Going to busy places with a disability or neurodivergence can be exhausting, and prepping ahead can make all the difference. This summer, if rollercoasters are calling, we hope this helps you get there with less stress, more fun, and a cheeky bit of money saved

Sammi is autistic, has ADHD, and lives with POTS. She’s passionate about disability advocacy, accessibility, and creating spaces where people feel seen, heard, and understood. With a sharp sense of humour and a deep love for community, she speaks openly about the realities of being neurodivergent across all of her personal platforms, always aiming to challenge stigma, spark conversations, and remind others they’re not alone.

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