The discount code or offer is not working

We check and verify all offers before making them live. Typically when a code or offer isn't working it is due to an exclusion in the terms. Sometimes brands change offers without informing us so always report an issue after checking our tips below.

If a Purpl discount code or offers is not working, try the tips below before contacting us:

1. Check the offer terms

Open the offer on Purpl and read the terms carefully.

Check:

The offer is still valid
Your basket meets any minimum spend
The products you are buying are included
The code works for existing customers, if you have ordered before
Sale items are included
The offer can be used with another promotion
You are using the correct online, app or in-store offer

Some codes only work on selected products, full-price items or first orders.

2. Start again from Purpl

Some discount codes will only work if you have used the special link from Purpl to open the brand’s website.

Return to the Purpl offer page and:

Select the offer.
Copy or reveal the latest code.
Use the Purpl link to open the brand’s website.
Add your items and complete the order in the same browser session.

Going directly to the brand’s website may stop some codes from working.

3. Use the website, not the brand’s app

Use the brand’s website unless the Purpl offer specifically says the discount works in the app.

Many codes and tracked offers do not work inside brand apps.

4. Remove any old discount code

Check your basket for another promotional or discount code.

Most brands only allow one code at a time. Remove the old code, then paste the Purpl code again.

5. Check the code carefully

Copy the code directly from Purpl rather than typing it.

Make sure:

There are no extra spaces
The code has not been changed
You are using the most recent code
You have entered it in the correct discount or promotional code box

6. Try another browser or device

VPNs, private browsing and some browser privacy settings can stop codes or tracked offers from working.

Try:

Turning off your VPN
Leaving private or incognito mode
Using Chrome or another browser
Checking that cookies are allowed
Using another phone, tablet or computer

7. Check whether the offer needs a code

Not every Purpl offer uses a discount code.

Some offers require you to select Get offer and shop through the special Purpl link. The saving may then apply or track automatically.

Always follow the instructions shown on the individual offer page.

8. Check your verification document hasn't expired

If you have recently renewed your subscription and your verification document expired during the last subscription period you won't be able to access discounts until you have updated your document.

See Renewing when your document has expired (re-verification at renewal) for how to check and update it.

Still not working?

Go back to the offer and click the 'offer not working' link under on the offer page. This will take you to our support form.

Do not complete the order unless you are happy with the final price, as Purpl cannot add a missed discount after the purchase has been made.

Look out for our response which will come from [email protected]

Purpl Tip: We will likely ask you for a screenshot of your basket and the error message.