Why are my Purpl savings not tracking?

Not every saving can be tracked automatically, but following the steps below gives your purchase the best chance of being recorded.

Tracking your purchase is important because it:

• Adds eligible savings to your Purpl Savings Tracker
• May allow you to enter the monthly savings prize draw, subject to the current terms
• Helps Purpl receive the correct payment from the brand
• Helps brands see that Purpl members are using their offers
• Supports Purpl’s growth and our work within the disabled community

When members shop through Purpl, brands invest back into our community. This helps us grow the Purpl Community Grant Fund and provide more support to disabled people.

How can I make sure my purchase tracks?

1. Start your shopping journey from Purpl

Open the offer on the Purpl website or app, then use the Purpl link to go directly to the brand’s website.

Some brands use a last-click tracking system. This means that visiting Google, another discount website or a cash-back site after leaving Purpl may replace our tracking link.

For the best chance of tracking, go directly from Purpl to the brand and complete your order without visiting another website first.

2. Use the brand’s website, not its app

Brand apps do not normally track purchases made through Purpl.

Use the brand’s website unless the Purpl offer specifically says that the discount works through the app.

3. Accept marketing cookies

Accept marketing or advertising cookies when the brand’s website asks for permission.

Cookies allow the brand to recognise that you arrived through Purpl. If they are blocked, your purchase may not be credited to us or added to your Savings Tracker.

4. Use the same device from start to finish

Open Purpl, visit the brand and complete your order using the same phone, tablet or computer.

Changing devices during the purchase can break the tracking link.

5. Avoid VPNs and private browsing

VPNs, private or incognito browsing and some strict privacy settings can block tracking.

Safari and other browsers with strong tracking protection may also prevent purchases from being recorded.

Chrome is available on most devices and usually allows tracking, but check that your browser settings or extensions are not blocking cookies.

6. Do not use a cash-back website

Do not combine a Purpl offer with a cash-back website unless the offer terms specifically allow it.

Cash-back websites may replace Purpl as the final referral source. This means Purpl may not be paid and your saving may not be recorded.

What about supermarket shopping?

You can still prepare your supermarket order in the brand’s app.

When you are ready to apply your Purpl discount:

1. Open the supermarket offer through Purpl.
2. Continue to the supermarket’s website.
3. Log in to your supermarket account.
4. Add the Purpl code.
5. Complete the checkout on the website.

For brands such as Morrisons, you can usually add the discount code at any point before your order cut-off time.

Why has my saving still not appeared?

Some purchases will not track automatically, even when you follow all the steps.

This may happen because:

• The brand does not provide individual savings information to Purpl
• The discount was used in-store
• Cookies or tracking were blocked
• You completed the order through the brand’s app
• You visited another website before purchasing
• You used a cash-back service
• You changed devices during the purchase
• The brand has not reported the order yet

In-store savings do not normally track automatically. You may need to add these manually to your Savings Tracker.

How long should tracking take?

Tracked purchases may not appear immediately. Brands can take time to confirm and report orders to Purpl.

Wait for a week period before contacting support.

Can I add the saving myself?

Yes, if the purchase cannot be tracked automatically, or it hasn't appeared you can add the saving manually through your Savings Tracker by uploading a copy of the receipt.

Still need help?

Contact the Purpl support team and include:

• The brand name
• The date of your purchase
• Your order value
• The amount you saved
• Your order confirmation or receipt
• Whether you used the website or app
• The device and browser you used

Related help

How to use the discounts and offers to save money
How does the Savings Tracker work?
Why is my discount code not working?
How does the monthly savings prize draw work?