Download the app
© 2026. The Purpl Co Limited. All rights reserved.
Download the app
© 2026. The Purpl Co Limited. All rights reserved.
Quick summary: what is the Purpl Waggel discount? Looking for a verified Waggel discount code? Purpl partners with Waggel to provide a verified disability discount for eligible people with disabilities and long-term health conditions, as well as carers. Waggel provides Lifetime pet insurance for cats and dogs, with flexible annual vet-fee cover up to £15,000, dental cover, online vet support and a UK-based veterinary nurse assigned to help customers with claims. Purpl members can currently get their first two months of Waggel pet insurance free, subject to the current offer terms.
You can reduce the initial cost of Waggel pet insurance through the Purpl member offer, while Waggel also lets customers adjust their annual cover limit and excess to find a policy that better suits their budget.
Here are some of the main ways to manage the cost of Waggel pet insurance:
Having pet insurance helps protect against large, unforeseen veterinary expenses, but navigating pre-existing conditions or benefit eligibility can be tricky when living with a disability. Knowing what charity support exists alongside your insurance policy ensures you are always prepared during a medical crisis. For a full breakdown of PDSA, RSPCA, and Blue Cross rules for disabled pet owners, explore our guide.
Read my article: Help with vet bills for disabled people in the UK
Georgina, Founder of Purpl
Disabled households may find Waggel useful because much of the insurance journey can be handled online, including getting a quote, managing the policy and making claims. This can reduce the need for telephone calls or paperwork for people who find administrative tasks, travel or lengthy phone conversations difficult.
Waggel also explicitly allows customers to tell its team about a disability, health condition, vulnerability or personal circumstance that may affect how they need to be supported. Customers can do this through Waggel's extra-support form, online chat, email or telephone.
A UK-based vet nurse for claims: Every Waggel member is assigned a Customer Champion who is a qualified UK-based veterinary nurse and can help with service questions and the claims process.
Online claims: Waggel customers can submit claims through their online account. Waggel then contacts the veterinary practice for the pet's medical history and invoice rather than requiring the customer to obtain those documents themselves.
Direct payment to your vet: Waggel can pay an eligible claim directly to the veterinary practice where the vet agrees to accept direct insurance payments.
Pre-authorisation: Customers expecting future treatment can request pre-authorisation through their Waggel account. Waggel says it aims to respond within 48 working hours once it has received the required documents from the vet.
Vet, behaviour and nutrition consultations: Waggel members have access to online veterinary video calls as well as behaviour and nutrition consultations as part of their membership benefits.
Extra customer support: Waggel invites customers to tell the company when a health condition, disability, personal situation or other vulnerability means they need additional help managing their insurance.
Purpl Tip: If managing paperwork or chasing veterinary records is difficult for you, submitting a Waggel claim online may make the process easier because Waggel contacts the vet directly for the medical history and invoice after you submit the basic claim information.
Waggel only sells Lifetime pet insurance. This means the chosen annual vet-fee limit refreshes each policy year as long as the policy continues to renew. Waggel currently offers annual vet-fee cover up to £15,000.
Depending on the policy terms, Waggel cover can include:
Customers should always read the full policy wording rather than relying on these headline limits because exclusions and conditions apply.
No. Waggel does not cover conditions or symptoms that occurred before the pet was insured, and it also treats conditions arising during the initial 14-day warm-up period as pre-existing for the purposes of future claims.
Waggel also excludes a range of routine, elective and preventative treatments, including neutering, grooming, flea and worming treatments and routine dental scale and polish. Other exclusions apply, so customers should check the full policy wording before buying.
Waggel says webchat is its fastest contact method. Webchat is currently available Monday to Friday from 9am to 5pm and Saturday from 9am to 2pm, excluding bank holidays.
Contact page: https://www.waggel.co.uk/contact-us
Extra support: https://www.waggel.co.uk/need-extra-support
FAQs: https://www.waggel.co.uk/faq/all
Email: [email protected]
Telephone: 01299 669955
Waggel states that it aims to respond to emails within one to two working days.
Waggel customers can make a claim by logging into their account and selecting the relevant pet. Waggel normally processes claims in around seven days and aims to complete them within 14 days of submission, although timings depend partly on how quickly information is received from the vet.
Customers can cancel a Waggel policy through the online account by going to “My Insurance”, selecting the relevant policy and using the cancellation section. Waggel currently charges no cancellation fee or penalty.
Cancelling insurance can have future consequences. Waggel warns that conditions covered under the previous policy could be classed as pre-existing if a customer later takes out a new Waggel policy.
Pet ownership can bring unpredictable costs, particularly when a cat or dog becomes ill or needs ongoing veterinary treatment. For disabled people and households already managing the extra cost of disability, an unexpected vet bill can add further pressure to the household budget.
Waggel's Lifetime policies, digital claims system, online veterinary support and option to tell the company about additional support needs can make the insurance process more manageable for some disabled customers and carers.
By partnering with Purpl, Waggel enables eligible people with disabilities and long-term health conditions, as well as carers, to get their first two months of qualifying Waggel pet insurance free, supporting Purpl's disabled-led mission to help reduce the extra cost of disability.
You can reduce the initial cost of Waggel pet insurance through the Purpl member offer, while Waggel also lets customers adjust their annual cover limit and excess to find a policy that better suits their budget.
Here are some of the main ways to manage the cost of Waggel pet insurance:
Having pet insurance helps protect against large, unforeseen veterinary expenses, but navigating pre-existing conditions or benefit eligibility can be tricky when living with a disability. Knowing what charity support exists alongside your insurance policy ensures you are always prepared during a medical crisis. For a full breakdown of PDSA, RSPCA, and Blue Cross rules for disabled pet owners, explore our guide.
Read my article: Help with vet bills for disabled people in the UK
Georgina, Founder of Purpl
Disabled households may find Waggel useful because much of the insurance journey can be handled online, including getting a quote, managing the policy and making claims. This can reduce the need for telephone calls or paperwork for people who find administrative tasks, travel or lengthy phone conversations difficult.
Waggel also explicitly allows customers to tell its team about a disability, health condition, vulnerability or personal circumstance that may affect how they need to be supported. Customers can do this through Waggel's extra-support form, online chat, email or telephone.
A UK-based vet nurse for claims: Every Waggel member is assigned a Customer Champion who is a qualified UK-based veterinary nurse and can help with service questions and the claims process.
Online claims: Waggel customers can submit claims through their online account. Waggel then contacts the veterinary practice for the pet's medical history and invoice rather than requiring the customer to obtain those documents themselves.
Direct payment to your vet: Waggel can pay an eligible claim directly to the veterinary practice where the vet agrees to accept direct insurance payments.
Pre-authorisation: Customers expecting future treatment can request pre-authorisation through their Waggel account. Waggel says it aims to respond within 48 working hours once it has received the required documents from the vet.
Vet, behaviour and nutrition consultations: Waggel members have access to online veterinary video calls as well as behaviour and nutrition consultations as part of their membership benefits.
Extra customer support: Waggel invites customers to tell the company when a health condition, disability, personal situation or other vulnerability means they need additional help managing their insurance.
Purpl Tip: If managing paperwork or chasing veterinary records is difficult for you, submitting a Waggel claim online may make the process easier because Waggel contacts the vet directly for the medical history and invoice after you submit the basic claim information.
Waggel only sells Lifetime pet insurance. This means the chosen annual vet-fee limit refreshes each policy year as long as the policy continues to renew. Waggel currently offers annual vet-fee cover up to £15,000.
Depending on the policy terms, Waggel cover can include:
Customers should always read the full policy wording rather than relying on these headline limits because exclusions and conditions apply.
No. Waggel does not cover conditions or symptoms that occurred before the pet was insured, and it also treats conditions arising during the initial 14-day warm-up period as pre-existing for the purposes of future claims.
Waggel also excludes a range of routine, elective and preventative treatments, including neutering, grooming, flea and worming treatments and routine dental scale and polish. Other exclusions apply, so customers should check the full policy wording before buying.
Waggel says webchat is its fastest contact method. Webchat is currently available Monday to Friday from 9am to 5pm and Saturday from 9am to 2pm, excluding bank holidays.
Contact page: https://www.waggel.co.uk/contact-us
Extra support: https://www.waggel.co.uk/need-extra-support
FAQs: https://www.waggel.co.uk/faq/all
Email: [email protected]
Telephone: 01299 669955
Waggel states that it aims to respond to emails within one to two working days.
Waggel customers can make a claim by logging into their account and selecting the relevant pet. Waggel normally processes claims in around seven days and aims to complete them within 14 days of submission, although timings depend partly on how quickly information is received from the vet.
Customers can cancel a Waggel policy through the online account by going to “My Insurance”, selecting the relevant policy and using the cancellation section. Waggel currently charges no cancellation fee or penalty.
Cancelling insurance can have future consequences. Waggel warns that conditions covered under the previous policy could be classed as pre-existing if a customer later takes out a new Waggel policy.
Pet ownership can bring unpredictable costs, particularly when a cat or dog becomes ill or needs ongoing veterinary treatment. For disabled people and households already managing the extra cost of disability, an unexpected vet bill can add further pressure to the household budget.
Waggel's Lifetime policies, digital claims system, online veterinary support and option to tell the company about additional support needs can make the insurance process more manageable for some disabled customers and carers.
By partnering with Purpl, Waggel enables eligible people with disabilities and long-term health conditions, as well as carers, to get their first two months of qualifying Waggel pet insurance free, supporting Purpl's disabled-led mission to help reduce the extra cost of disability.