Tails.com Discount Codes in August 2026

What is the Purpl tails.com discount?

tails.com creates a tailored dry-food blend using information about the dog’s age, breed, weight, activity level, allergies, sensitivities, preferences and health goals. Its vet and nutrition team formulates a complete and balanced kibble recipe designed around the dog’s individual nutritional requirements.

Customers can add wet food, dental chews, treats and other products to the monthly delivery. The meal plan adjusts the recommended portions to account for the combination of dry and wet food selected.

Eligible Purpl members can save 75% on their first trial box and 25% on their second tails.com order.

Georgina's founder insight

Tailored, pre-portioned dog food helps maintain a healthy weight and prevents nutrition-related health issues as your pet ages. Trimming your monthly food expenses with a Tails.com disability discount helps create a crucial financial buffer for unexpected vet bills. To learn where to apply for emergency charity grants, welfare vouchers, or financial aid if your dog falls ill, check out our community resource.

Read my article

Help with vet bills for disabled people in the UK

Georgina, Founder of Purpl

How else can you save money at tails.com?

• Use the verified tails.com discount through Purpl.
• Keep your dog’s weight, activity level and health information updated.
• Adjust portion sizes if food is being left over.
• Delay the next delivery when you have enough food remaining.
• Pause the subscription during longer breaks.
• Remove treats, wet food or extras that you no longer need.
• Add eligible products to the monthly box rather than placing separate shop orders.
• Use tails.com’s refer-a-friend scheme when available.
• Check the full ongoing monthly price before completing the first order.

Customers can delay an upcoming box by up to 90 days through the online Dashboard. Deliveries can also be paused for longer, provided the change is made before the order’s stated deadline.

There is no fixed subscription price because the cost depends on the dog’s size, nutritional requirements and selected products. The ongoing monthly price is shown before checkout.

Why do disabled dog owners choose tails.com?

Home delivery can reduce the need to carry heavy bags or trays of dog food from a supermarket or pet shop. Regular monthly deliveries may also help people who experience fatigue, limited mobility, chronic pain or difficulty remembering when supplies need replacing.

The online Dashboard allows customers to change delivery dates, update their dog’s information, adjust the meal plan, pause deliveries or cancel the subscription without needing to telephone customer services.

Customers can add delivery instructions, nominate a safe place or ask the courier to leave the box with a neighbour. This may be helpful for people who cannot reach the door quickly or who are not always able to receive parcels in person.

The food still needs to be lifted, stored and portioned. Customers should consider the likely box weight, storage space and whether they can comfortably open the packaging before subscribing.

Delivery, returns and customer support

Contact

Customer Support: https://help.tails.com/hc/en-gb

Contact tails.com: https://help.tails.com/hc/en-gb/requests/new

Email: [email protected]

Delivery

Monthly subscription delivery is free to mainland UK addresses. A nominated-day DPD delivery service is available in some areas for an additional £3.99.

tails.com delivers throughout the UK, including Northern Ireland, the Scottish Highlands and Islands, and the Isle of Man. It does not currently deliver outside the UK.

Subscription boxes are usually delivered monthly. Puppies under 14 weeks may receive deliveries every two weeks so their food can be adjusted as they grow.

Customers receive dispatch and tracking information. Delivery instructions, safe-place details and neighbour preferences can be updated through the Dashboard or courier app.

Orders from the separate tails.com online shop cost £3.49 to deliver, with free delivery when the order reaches £30.

Returns and refunds

tails.com cannot accept returns or provide change-of-mind refunds for unwanted personalised kibble because each blend is made for the individual dog’s nutritional requirements.

Contact tails.com promptly if an order is damaged, incomplete, incorrect or unsuitable. The team may be able to adjust the recipe, change flavours, amend future deliveries or help resolve a problem with the order.

Once an order has entered production, it cannot normally be changed or cancelled. Check the last date for changes shown in the Dashboard before adjusting or ending the subscription.

Future deliveries can be cancelled through the online Dashboard. Customers receive an email once the cancellation has been completed successfully.

What should you know before joining tails.com?

• The Purpl offer applies to the first and second subscription orders.
• Check the ongoing monthly price before completing checkout.
• The subscription continues automatically until it is paused or cancelled.
• Each dog’s price depends on their size, nutritional needs and chosen products.
• Keep the dog’s weight and activity level updated.
• Check the recommended daily portion before feeding.
• Make dietary changes gradually using the transition guidance provided.
• Tell tails.com about known allergies, intolerances and sensitivities.
• Speak to a vet before changing the diet of a dog with a medical condition.
• Severe allergies may require a veterinary diet because trace ingredients may be present.
• Check the last date for changes before cancelling or adjusting a box.
• Personalised kibble cannot normally be returned for a change of mind.
• Make sure you have enough storage space for the monthly delivery.
• Consider whether you can comfortably lift and unpack the box.
• Add safe-place or neighbour instructions if reaching the door is difficult.
• Keep some suitable food available in case a delivery is delayed.
• Check that the Purpl saving appears before completing payment.

Why is tails.com working with Purpl?

Food, veterinary treatment and other pet costs can place additional pressure on disabled households. Dogs may also provide companionship, emotional support, routine and practical assistance, making their ongoing care especially important.

Personalised dog food can cost more than standard supermarket options. By working with Purpl, tails.com helps eligible people with disabilities, long term health conditions and carers reduce the cost of trying its tailored subscription service.