Virgin Media Discount Codes in August 2026

What is the Purpl Virgin Media offer?

Virgin Media offers fibre broadband packages alongside TV, streaming and home phone services. Its broadband is only available at addresses connected to the Virgin Media network, so customers must complete a postcode check before ordering.

Customers can register a disability, accessibility need or personal circumstance on their Virgin Media account. With permission, Virgin Media can flag the account so its staff understand what support may be required. Registered customers can also receive priority appointments when a fault needs an engineer visit.

Eligible Purpl members can currently access exclusive offers through the verified Virgin Media offer.

Georgina's founder insight

Staying connected is an essential lifeline:

A reliable internet connection is necessary for ordering prescriptions, attending remote medical appointments, working flexibly, and managing benefit claims online.

Find out why PIP is not an out-of-work benefit and how cash support helps disabled people stay connected and in work

How else can you save money with Virgin Media?

• Use the verified Virgin Media offer through Purpl.
• Compare broadband-only prices with TV and phone bundles.
• Check the full monthly price after any introductory period.
• Ask whether an activation, delivery or installation charge applies.
• Consider Virgin Media’s Essential broadband social tariff if you receive a qualifying benefit.
• Review your package before the minimum term ends.
• Remove channels, subscriptions or services you no longer use.
• Check whether combining Virgin Media and an eligible O2 plan provides Volt benefits.
• Contact Virgin Media early if you are struggling to pay your bill.

Virgin Media’s Essential broadband social tariff starts at £12.50 a month for 15Mbps broadband. Essential broadband plus provides 54Mbps for £20 a month, while Essential broadband plus with Flex adds a Stream box and over 150 channels for the same monthly price, with a one-off £10 Flex setup fee. These packages use a rolling 30-day contract and can be cancelled without an exit fee.

Social tariff eligibility is different from Purpl eligibility. Virgin Media currently accepts Universal Credit, Pension Credit, Income Support, income-based Jobseeker’s Allowance and income-based Employment and Support Allowance. The account holder must receive the qualifying benefit.

Why do disabled people choose Virgin Media?

Reliable broadband can be essential for working from home, managing benefits and medical appointments, accessing support networks, using smart-home equipment and staying connected with friends and family.

Virgin Media allows customers to register their accessibility needs and personal circumstances. Customers can call 150 from a Virgin Media phone or call, text or use video relay on 0345 454 1111. With the customer’s consent, Virgin Media can add information to the account so staff can provide more appropriate support.

Virgin Media TV includes accessibility settings for people with sight or hearing loss. Available features include subtitles, audio description, audio cues and options that highlight programmes offering sign language. The exact settings depend on the Virgin TV box and the accessibility provided by each broadcaster.

Customers who have registered for additional support can receive priority fault appointments over Virgin Media’s standard level of care, although severe weather and other circumstances may still delay repairs.

Installation, cancellations and customer support

Contact

Customer support: https://www.virginmedia.com/help

Accessibility support: https://www.virginmedia.com/help/accessibility

Social tariff information: https://www.virginmedia.com/broadband/low-income-families

Virgin Media phone customers can call 150. Customers calling from another phone can use 0345 454 1111. The same number supports calls, text and video relay for customers with accessibility needs.

Installation

Virgin Media will confirm the available installation option during the order process.

QuickStart self-installation may be available where a property has previously had an active Virgin Media connection. Virgin Media does not charge for QuickStart installation, although a delivery charge may apply if equipment is sent to the home. Collection from an eligible Yodel location is normally free.

Where QuickStart is unavailable, Virgin Media will arrange a technician installation without charge. If QuickStart is available but the customer chooses a technician instead, an installation fee may apply. Someone aged 18 or over must be at the property for the appointment.

Customers who need help because of a disability, mobility difficulty or another personal circumstance should register their needs and speak to Virgin Media before the installation date.

Cancellations and refunds

New customers who order online, by phone, by email or during a home visit normally receive a 14-day cooling-off period. During this period, the contract can be cancelled without an early disconnection fee, although the customer may need to pay for any service already provided.

Outside the cooling-off period, Virgin Media normally requires 30 days’ notice. Customers who leave before the end of their minimum term may need to pay an early disconnection fee. Virgin Media says minimum terms are normally 24 months, but the exact length appears in the customer’s Contract Information and Contract Summary documents.

When a service ends, Virgin Media may require its router, TV box or other equipment to be returned. It will arrange collection or send a free returns pack. Customers who use a Virgin Media email address should save important messages because access usually ends 90 days after disconnection.

What should you know before joining Virgin Media?

• The Purpl offer is currently M125 Fibre Broadband for £23.99 a month.
• Check the current contract length and the price after any introductory period.
• Virgin Media services are not available at every UK address.
• Complete the postcode and availability check before comparing packages.
• Review average download and upload speeds, not just the package name.
• Check for activation, equipment delivery and installation charges.
• Ask whether the property is eligible for QuickStart installation.
• Register any disability or additional support requirement with Virgin Media.
• Check that the router and equipment can be installed where you need them.
• Consider whether you need help setting up equipment or moving furniture.
• Confirm which accessibility features are available on the supplied TV box.
• Check whether paper bills or non-Direct Debit payments carry additional fees.
• Read the cancellation and early disconnection terms carefully.
• Do not cancel your previous broadband until the switching process is confirmed.
• Return Virgin Media equipment promptly when a service ends.
• Check Essential broadband before joining a standard package if you receive a qualifying benefit.
• Remember that Purpl eligibility does not automatically qualify you for Virgin Media’s social tariff.

Why is Virgin Media working with Purpl?

Broadband is an essential household service for many disabled people. It can provide access to remote work, online healthcare, benefit accounts, support communities, entertainment and communication, but monthly contracts can add to the higher living costs faced by disabled households.

By working with Purpl, Virgin Media helps eligible people with disabilities, long term health conditions and carers access a reduced broadband price while supporting Purpl’s disabled-led mission to reduce the disability price tag.