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Looking for a verified Taking Care disability discount? Purpl members can get an exclusive £40 off Taking Care personal alarms. Taking Care provides monitored personal alarms for people who want a quick way to call for help at home or while out and about, with options including fall detection, GPS and alarm watches. For anyone who lives alone, has a history of falls or wants more reassurance when they are out independently, having help available at the press of a button can make a real difference.
Taking Care offers different alarms depending on where you want to use them and how much support you need. Some are designed mainly for the home and garden, while GPS alarms and watches can also work when you are out.
Every monitored alarm connects to Taking Care's UK-based Emergency Resolution Team, which is available 24 hours a day. If you press the alarm, the team speaks to you through the device or base unit and can contact family, neighbours or the emergency services depending on what is needed. Taking Care says it aims to answer alarm calls within 30 seconds.
A personal alarm can be useful if you live alone, are at risk of falling or have a condition that means you may sometimes need help quickly. It can also offer reassurance without relying on having your phone within reach.
The different alarm types mean you can choose something fairly simple for use around the house or opt for GPS, fall detection or a watch if you want more support when you are out.
Digital Personal Alarm: Designed mainly for use at home and in the garden. You can wear the button around your neck or wrist and speak to the response team through the base unit. It does not include automatic fall detection.
Digital Fall Alarm: Similar to the standard home alarm but adds automatic fall detection, so an alert can be raised if the device detects a hard fall.
Taking Care Anywhere: A GPS alarm that works at home and while you are out. It includes fall detection and can share your location with the response team when an alarm is raised.
Taking Care GO: A lightweight GPS alarm designed mainly for people who want reassurance when they are away from home. It includes fall detection and lets you speak directly through the device.
Personal Alarm Watch: A wrist-worn alarm with fall detection and GPS, allowing you to speak directly to the response team through the watch. It also has an optional Friends & Family app.
Dementia Tracker Watch: A GPS watch designed to support safer independent outings, with features including location sharing and safe-zone alerts.
The process is simple:
If you cannot speak after pressing the alarm, Taking Care can still identify you and follow the emergency plan and contact details held on your account.
No. Taking Care is clear that automatic fall detection cannot identify every fall.
The technology is designed mainly to recognise harder, unobstructed falls. If you are able to press the alarm button yourself after falling, Taking Care recommends doing so rather than relying on automatic detection.
Yes, many can.
You may qualify for VAT exemption if you, or the person you are buying the alarm for:
Taking Care says 91% of its customers do not pay VAT.
When ordering online, select the VAT exemption option at checkout and provide the information requested. You do not need to be receiving PIP or another disability benefit simply to qualify for VAT relief.
Most Taking Care alarms are designed to be self-installed, with setup instructions included.
If you would rather someone did it for you, Taking Care offers an optional installation service. A Telecare Consultant can visit your home, set up and test the alarm, install other equipment such as a key safe and show you how everything works.
Installation currently costs £99 excluding VAT (£118.80 including VAT) and is available in England, Wales and Northern Ireland, but not Scotland, the Isle of Man or the Isles of Scilly.
Yes. Taking Care currently offers an external key safe for £49.99 including VAT.
A key safe can allow family, carers or emergency services to get into your home if you cannot reach the door. Taking Care particularly recommends one if none of your emergency contacts live within around 30 minutes.
The key safe code is only shared with the emergency services if Taking Care contacts them on your behalf and you cannot get to the door.
Taking Care: https://taking.care/
Customer support and setup guides: https://taking.care/pages/instructions-setup-guides
VAT exemption information: https://taking.care/pages/do-you-qualify-for-vat-exemption
Customer Services: 0800 0121 321
Taking Care's setup support team is available Monday to Friday, 9:30am to 5pm.
Yes. Taking Care says there are no long contracts or cancellation fees, and its main personal alarm range includes a 30-day money-back guarantee.
If you cancel, rented alarm equipment needs to be returned. Taking Care can arrange the return through an Evri ParcelShop or courier collection.
Personal alarms can help people feel safer and maintain independence, but the setup and ongoing monitoring costs can add another expense to living with a disability or long term health condition.
By partnering with Purpl, Taking Care gives disabled people, people with long term health conditions, and parents and carers an exclusive £40 saving on eligible personal alarms, helping reduce the cost of accessing monitored support.
Taking Care savings
£1k+
Taking Care savings
£1k+
