How do I login to my account?

There are different ways you can access your Purpl account to help make life easier for you. If you are having trouble logging in you complete our contact form at the end of this page.

You can log in to Purpl through the website or the Purpl app.

Log in with your email address or mobile number

Enter the email address or mobile phone number linked to your Purpl account.
Select continue.
We will send you a six-digit security code.
Type the code into the login screen, or use autofill if the code appears automatically on your device.

Only request the code once. Requesting another code may cancel the first one, so always use the most recent code sent to you.

The Purpl sign-in screen on a mobile phone, headed

Log in with Apple, Google or Facebook

On the sign-in screen, you will also see:

Continue with Apple
Continue with Google
Continue with Facebook

Choose one of these options and you can sign in without waiting for a code.

In the Purpl app, only Apple and Google sign-in are available. Facebook sign-in is available through the website only.

If you normally use Facebook to log in, sign in to the app using your email address and a six-digit code instead.

What do I need to know about social login?

Social login only works if the Apple, Google or Facebook account uses the same email address as the one you originally used to set up your Purpl account.

Using a different email address may create a second account, making it look as though your membership or verification is missing.

Once you are signed in, you can connect your accounts by going to:

Profile > Linked accounts

Linking your Apple, Google or Facebook account can make future sign-ins quicker.

Facebook login may not work if you chose not to share your email address with Purpl when Facebook asked for permission. Without your email address, Purpl may not be able to match Facebook with your existing membership.

I have not received the code

Codes are sent immediately, so if nothing has appeared after a couple of minutes:

Search your whole mailbox for purpl, including spam and junk
Check you entered the address you actually registered with. A code sent to an old address will never reach you.
Request a fresh code rather than waiting, because older codes expire.
If you're using a work or school email, an IT filter may be blocking it. Try a personal address instead.
If you signed up with your mobile number, check your texts rather than your email.

I still cannot log in

For website support use our support form

For app support go to Profile > Help & Support

Tell us the email address or mobile number on your account and what you see when you try, and we'll sort it out.

Do not create another account, as this may make the problem harder to resolve.