Shopping with Moonpig
At Moonpig, they’re here for all of life’s moments, from big birthdays and surprise engagements to new arrivals and the little just because moments in between. Big or small, every moment matters, and Moonpig helps people connect with the ones they care about most.
With thousands of ready to personalise cards, amazing gifts and beautiful bouquets, Moonpig has something to help make someone’s day. Whether it’s an inside joke, a trip down memory lane or a heartfelt message, there’s a card for every person and every occasion.
Moonpig’s personalisation features make it easy to create something truly meaningful. As one of the UK’s most personalised card providers, customers can add photos, videos, voice notes, stickers and handwriting to make their card feel extra special, or use Moonpig’s AI writing assistant when they need a little help finding the right words.
With the Moonpig app, sending love is even easier. Customers can set handy reminders for important dates, discover card recommendations based on who they’re sending to and what other customers are loving, and browse fresh new designs added every day. For last minute moments, Moonpig offers next day delivery options, while those planning ahead can choose a delivery date that works for them.
Many disabled people and people with long term health conditions prefer online gift shopping because it removes the need to visit busy shopping centres, carry bulky items or travel between multiple stores. Moonpig allows customers to personalise cards, schedule deliveries and send gifts from the comfort of home, making special occasions more accessible and convenient.
Moonpig works with Purpl to help eligible members save money through a Moonpig disability discount. These savings can help reduce the cost of personalised cards, flowers, gifts and celebration essentials throughout the year.
Other ways to save with Moonpig
- Sign up for the Moonpig email newsletter to receive offers, promotions and new product updates.
- Watch for seasonal sales around Christmas, Mother's Day, Father's Day and Valentine's Day.
- Use Moonpig reminder services to avoid paying for last-minute express delivery.
- Check multi-buy card promotions when purchasing cards for multiple occasions.
- Browse the sale and special offers section for discounted gifts and flowers.
- Look for bundle deals combining cards with gifts or flowers.
- Download the Moonpig app to access app-specific offers when available.
- Shop early during peak gifting periods to avoid premium delivery charges.
Why Purpl members love Moonpig
- Personalised cards and gifts can be ordered without leaving home.
- Scheduled delivery options help customers plan ahead for important occasions.
- Large range of gifts suitable for family, friends, carers and loved ones.
- Personalisation options create more meaningful gifts and cards.
- Home delivery removes the need to visit busy shops.
- Letterbox gifts can be convenient for recipients who are not home.
- Wide range of price points to suit different budgets.
- Easy-to-use website and mobile app for gift ordering.
Accessibility and helping the disabled community
- Online ordering allows customers to browse and purchase cards and gifts from home.
- Personalisation tools are available through the Moonpig website and app.
- Scheduled delivery services can help customers plan important celebrations in advance.
- Home delivery reduces the need for travel and physical shopping trips.
- Digital reminders help customers keep track of birthdays and special occasions.
- Free returns are not guaranteed and depend on the product type and reason for return.
- Customers requiring additional support can contact Moonpig customer services directly.
Customer service and return policy
Customer service
Help centre: https://help.moonpig.com/en
Website: https://www.moonpig.com/uk/
Returns / cancellations / cooling-off
Returns policy: https://help.moonpig.com/en/articles/318763-can-i-return-an-order
- Personalised products cannot usually be returned simply because a customer changes their mind.
- Faulty, damaged or incorrect products may qualify for replacement or refund.
- Customers should contact Moonpig customer support as soon as possible if an order arrives damaged or incorrect.
- Refunds are generally processed back to the original payment method where applicable.
- Return eligibility depends on the product type and circumstances.
- Cooling-off rights may not apply to personalised products created specifically for a customer.
- Customers should review the latest Moonpig returns guidance before placing an order.
Purpl tips & insights about Moonpig
- Scheduling cards in advance can help avoid expensive last-minute delivery upgrades.
- Multi-buy card promotions can provide good value for customers purchasing several cards at once.
- Adding gifts to card orders can sometimes reduce separate delivery costs.
- Checking delivery cut-off times is particularly important during busy seasonal periods.
- Letterbox gifts can be a practical option when recipients may not be home.
- Personalised products often require additional production time before dispatch.
- Saving important dates in your Moonpig account can help avoid forgotten occasions.
Moonpig and working with Purpl discounts
Moonpig and Purpl work together to help eligible members save money on personalised cards, gifts, flowers and special occasion essentials. Through a Moonpig disability discount, Purpl members can enjoy more affordable ways to celebrate birthdays, anniversaries, seasonal events and important milestones.
Whether you're sending a thoughtful personalised card, a gift hamper or flowers to a loved one, Purpl helps make meaningful gifting more affordable for disabled people and people with long term health conditions across the UK.
