What should you know before shopping with Matalan?
Matalan is a major UK family retailer offering affordable clothing, footwear, schoolwear, and home accessories. Operating over 200 spacious out-of-town stores alongside a comprehensive online store, Matalan provides everyday essentials for men, women, children, and home interiors.
For disabled shoppers and carers, Matalan offers practical shopping choices. Many retail park locations feature wide aisles, step-free access, and dedicated accessible parking near entrance doors. Online shoppers can browse extended size ranges, easy-fastening apparel, and home delivery options.
Purpl members can access 10% off on online purchases across selected Matalan departments, helping keep household wardrobe and home updates affordable.
How can you save money at Matalan?
- Purpl disability discount: Verified Purpl members can access exclusive savings on selected online orders.
- Matalan Me Rewards: Join Matalan's free loyalty scheme for personalized vouchers, birthday treats, and entry into monthly prize draws.
- Click & Collect: Enjoy free store collection on qualifying orders, saving on home delivery costs.
- Clearance section: Shop year-round online clearance sales for extra markdowns on seasonal lines.
- Free returns to store: Return unused online items to any UK Matalan store free of charge.
Why might disabled shoppers choose Matalan?
Matalan provides accessible family shopping through spacious physical stores and convenient digital ordering channels.
- Easy-wear fashion: Adaptive clothing choices, including elasticated waistbands, slip-on footwear, seamless socks, and soft cotton fabrics, support individuals with sensory processing needs, limited dexterity, or mobility difficulties.
- Home delivery services: Direct delivery to your door removes the physical effort of visiting retail parks, carrying heavy shopping bags, or navigating busy store environments.
- Spacious store layouts: Out-of-town retail park stores typically feature wide, level aisles, automatic entrance doors, and step-free access, making pushchair or wheelchair navigation easier.
- Free click & collect: Order online at your own pace and collect from a local store when convenient, reducing time spent searching shelves in-store.
Matalan customer service and returns/cancellations
Customer service
Contact page: <u>https://www.matalan.co.uk/help/contact-us.list</u>
Help/FAQ page: <u>https://www.matalan.co.uk/help.list</u>
Email: [email protected]
Telephone: 0333 005 0000
Returns and cancellations
Matalan offers a 14-day return window for items returned in their original, unused condition with valid proof of purchase.
Online orders can be returned free of charge to any Matalan store in the UK, or posted back using royal mail or courier drop-off services (return shipping charges may apply).
Pierced jewellery, opened bedding, and hygienic items are excluded from standard return policies unless faulty.
Why is Matalan working with Purpl?
Living with a disability, chronic illness, or long term health condition often brings extra daily expenses, from specialized equipment to higher utility costs. Purchasing clothing, comfortable footwear, and household items is an unavoidable necessity that can strain household budgets.
By partnering with Purpl, Matalan gives eligible disabled people, people with long term health conditions, and registered carers access to exclusive savings, helping to make everyday family essentials more affordable.