Download the app
© 2026. The Purpl Co Limited. All rights reserved.
Download the app
© 2026. The Purpl Co Limited. All rights reserved.
Looking for a verified loveholidays disability discount? Purpl members can access a loveholidays saving through Purpl. We’ve partnered directly with loveholidays to help disabled people, people with long term health conditions, and parents and carers save on package holidays. loveholidays combines flights and hotels into package holidays, with options including beach holidays, all-inclusive breaks, city breaks, family holidays and long-haul trips. Qualifying package holidays are financially protected through ATOL.
loveholidays is an online travel agent offering flight-and-hotel package holidays as well as hotel-only bookings. You can add extras such as transfers and baggage, but these are not necessarily included in the headline holiday price, so check the full booking before paying.
If accessibility is important to your trip, do not rely solely on a hotel being described as accessible. Room layouts, bathroom facilities, step-free routes, transfers and assistance can vary considerably, so it is worth confirming your individual requirements before you book.
Being able to compare flights and hotels together can reduce some of the planning involved in organising a holiday, while flexible payments can make a larger travel cost easier to spread.
More importantly, loveholidays has an accessibility-trained sales team for people who need help checking accommodation or other travel arrangements before booking. This is particularly useful because an accessible holiday involves more than simply finding a hotel with an accessible-room label.
loveholidays aims to provide accessibility information for hotels where it is available. Details may appear on the hotel page under Accessible facilities, Accessible rooms or Other Information.
Accessibility information can come from accommodation suppliers or Loveholidays' own content checks, but facilities can vary between hotels and individual rooms. If accessibility information is missing, that should not be taken to mean that the property is either suitable or unsuitable for your needs.
If you have reduced mobility, need an adapted room or have another accessibility requirement, it is best to speak to the accessibility-trained loveholidays sales team before booking so your requirements can be discussed and, where possible, checked with the relevant suppliers.
Accessibility-trained sales team: 020 4520 5361 Email: [email protected] Accessibility FAQs: https://www.loveholidays.com/faq/accessibility-assistance/
If you need an adapted room, loveholidays recommends checking this before you book.
If you have already booked, you can submit an accessibility request through Manage My Booking. Requests remain subject to hotel and room availability, and loveholidays aims to confirm them within six weeks of departure.
For help through the airport, loveholidays recommends contacting the airport directly. For assistance getting on or off the aircraft, contact the airline.
loveholidays recommends arranging airport and airline assistance more than 48 hours before departure.
If you specifically select a wheelchair transfer when booking, loveholidays confirms that the transfer is accessible for wheelchairs.
If you book a standard shuttle or private transfer and need mobility assistance, submit an accessibility request. Standard shuttle services may involve steps and only carry manual, fully collapsible mobility devices. If you travel with a battery-powered mobility device, loveholidays advises requesting a private transfer.
Yes, qualifying loveholidays package holidays that include a flight and hotel are protected through the ATOL scheme, under ATOL number 10989.
ATOL is designed to provide financial protection if the travel company responsible for an ATOL-protected booking stops trading. Once your booking is confirmed, you should receive an ATOL Certificate explaining which parts of your trip are protected.
Check your ATOL Certificate rather than assuming everything you buy is covered. Hotel-only bookings are not normally protected by ATOL, and if a service does not appear on your certificate, that particular part may not have ATOL protection.
Check the ATOL Certificate: Make sure you receive one for a flight-inclusive package and check which parts of the booking it covers.
Confirm accessibility before paying: If an adapted room, step-free access, accessible bathroom, wheelchair transfer or another adjustment is essential, contact the accessibility team before booking.
Check transfers carefully: A standard shuttle is not automatically suitable for every wheelchair or mobility device.
Arrange airport assistance separately: Airport and airline assistance may need to be booked directly with the airport and airline rather than through loveholidays.
Check what is included in the price: Hold baggage, transfers and other extras may cost more and should not be assumed to be part of the headline package price.
Read the cancellation terms: Flights and transfers can be non-refundable once booked, and hotel cancellation terms depend on the room and supplier.
Check loveholidays help section: for any other questions or concerns you might have.
Contact page: https://www.loveholidays.com/about-us/contact-us.html
Help centre: https://www.loveholidays.com/faq/
Accessibility assistance: https://www.loveholidays.com/faq/accessibility-assistance/
Customer service: 01234 975 975
Accessibility-trained sales team: 020 4520 5361
Accessibility email: [email protected]
If you need help while you are away, loveholidays provides 24/7 support through its app. You can also call its On Holiday Support team on 01233 800 490.
Changes can be requested through Manage My Booking, although supplier charges, any increase in holiday cost and a £25 loveholidays amendment fee may apply. Some changes cannot be made close to departure.
Cancellation costs depend on the individual booking. Flights are generally non-refundable once booked, transfers are non-refundable and hotels may have their own cancellation charges or be completely non-refundable. loveholidays also currently charges a £75 cancellation fee per booking, or £25 for a hotel-only booking.
If you need to cancel because of a medical issue or bereavement, loveholidays provides telephone support on 01234 975 975 to discuss the booking.
Holidays can cost more when you need accessible accommodation, suitable transfers, additional luggage, mobility equipment or other support.
By partnering with Purpl, loveholidays gives disabled people, people with long term health conditions, and parents and carers access to a member saving, helping reduce some of the cost of booking a holiday.