Can I get a refund?

Refunds are subject to our terms and conditions.

This information is based on the terms and conditions that a member agrees to when they create an account with Purpl. 

You can request a full refund within 14 days of your payment, as long as you have not started using the paid membership.

You will not normally be eligible for a refund if you have:

• Viewed or revealed a discount code
• Claimed a discount code
• Accessed a paid member offer
• Selected Get offer and clicked through to a brand’s website

This is because you have started using the paid membership service.

For monthly memberships, the 14-day cancellation period applies to your first payment. It does not restart with every monthly payment.

How to cancel your subscription and request a refund

1. Go to the refund section on Purpl.
2. If you are eligible for a refund under the terms and conditions you will be able to request it.
3. You can then delete your account via the profile section of your account. By deleting your account you will remove all data.

If you are not eligible for a refund, you can cancel your auto-renewal

For both monthly and annual plans, you can cancel your auto-renewal at any time within the billing section of your account.

Once cancelled your account will stay active until the renewal date so you can continue to access the discounts and other paid membership perks.

If you change your mind and wish to continue just pop back to the billings section and cancel the 'cancelled auto-renewal'

Related help

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The discount code or offer is not working
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