TUI Discount Codes in August 2026

Shopping with TUI: A guide for Purpl members

TUI is one of the UK's largest travel companies, offering package holidays, flights, cruises, city breaks, all-inclusive holidays, and family getaways to destinations around the world. With hundreds of destinations available across Europe, North America, the Caribbean, Asia, and beyond, TUI helps millions of travellers book holidays each year.

From beach holidays and luxury escapes to family resorts and adult-only retreats, TUI offers a wide range of travel experiences. Customers can book online, through the TUI app, or by visiting a local TUI store.

Many disabled people and people with long-term health conditions enjoy travelling but may require additional support when planning and booking holidays. TUI has a dedicated Assisted Travel team that helps customers with accessibility requirements, reduced mobility, neurodiversity, and other support needs before and during travel. TUI also partners with AccessAble to provide detailed accessibility information for many of its hotels.

TUI works with Purpl to help eligible members save money through a TUI disability discount. These savings can help make holidays, flights and travel experiences more affordable for disabled people and people with long term health conditions across the UK.

Why Purpl members love TUI

• Bespoke flight logistics: Hassle-free arrangements for carrying essential personal mobility devices, wheelchairs, and medical luggage at no extra cost.
• AccessAble verified guides: Hotel dimensions, ramp gradients, and door widths are verified by professional accessibility audits rather than generic hotel photos.
• Adapted resort transfers: The option to swap standard shared coach transfers for adapted, wheelchair-friendly taxi or minibus transfers at a discounted rate if you cannot climb coach steps.
• Neuro-inclusive settings: Selected TUI BLUE resorts feature sensory spaces, relaxed entertainment environments, and specialised staff training to support neurodivergent guests.

Other ways to save with TUI

• Lock in free child places: Track their seasonal family campaigns where selected hotel packages bundle a complimentary child slot (covering flights, food, and accommodation) alongside two paying adults.
• Utilise flexible payment options: Spread the financial cost of your getaway using their interest-free direct debit payment plans after securing your holiday with a low initial deposit.
• Book off-peak regional airports: Compare departure costs across multiple local UK airports, as flying out of smaller regional hubs on midweek dates frequently lowers your core package price.
• Combine your board status: Choosing all-inclusive packages up front helps disabled households budget transparently, removing the unexpected costs of dining out while away.

Accessibility and helping the Disabled Community

• Dedicated Assisted Travel team available before booking and throughout travel.
• Support available for customers with visible and non-visible disabilities, reduced mobility and neurodiversity.
• Airport assistance can be arranged before travel.
• Accessible transfers can be arranged for eligible customers.
• Detailed hotel accessibility guides available through AccessAble.
• Neuro-inclusive holiday options available at selected TUI BLUE resorts.
• British Sign Language users can contact TUI through Convo.
• Information can be provided in accessible formats on request.
• Assistance with airport, flight and hotel arrangements available through the Assisted Travel team.
• Accessible cruises are available through Marella Cruises.

Customer service and cancellation policy

Customer support

• Accessible holidays info: tui.co.uk/holidays/accessible-holidays
• General enquiries helpline: 0203 451 2688
• Assisted travel team (TUI Airways flights): 0800 145 6920
• Third party flying team (Other partner airlines): 0800 105 1734
• Deaf or hard of hearing support: TUI fully integrates with the Convo platform, allowing British Sign Language users to connect with advisors instantly via a video interpreter.

Returns, booking amendments, and cancellations

• Full policy details: tui.co.uk/destinations/faq/changes-and-cancellations
• Tiered cancellation fees: Package holiday cancellation costs operate on a strict chronological sliding scale based on your remaining time before departure:
  • 70 days or more before travel: Loss of full deposit only.
  • 69 to 63 days before travel: 30% of total booking price.
  • 62 to 49 days before travel: 50% of total booking price.
  • 48 to 29 days before travel: 70% of total booking price.
  • 28 to 15 days before travel: 90% of total booking price.
  • 14 to 0 days before travel: 100% of total booking price.
• Low deposit contracts: If you cancel a holiday booked under a "Low Deposit Offer", you are legally liable to pay the remaining balance of the full standard deposit amount immediately upon termination.
• Amendments: Standard name corrections or accommodation upgrades are permitted subject to individual amendment administration fees and live supplier availability.

Purpl tips & insights about TUI

• Contact the Assisted Travel team before booking if you have accessibility requirements.
• Check AccessAble guides before selecting a hotel.
• Book airport assistance at least 48 hours before departure.
• Consider all-inclusive packages to simplify budgeting.
• Ask about accessible transfers if standard coach transfers are unsuitable.
• Review hotel accessibility details rather than relying solely on photographs.
• Book popular accessible rooms early as availability can be limited.

TUI and working with Purpl

TUI and Purpl work together to help eligible members save money on holidays, flights and travel experiences. Through a TUI disability discount, Purpl members can access savings while benefiting from one of the UK's most comprehensive assisted travel programmes.

Whether you're planning a beach holiday, family getaway, city break, cruise or accessible holiday abroad, Purpl helps make travel more affordable for disabled people and people with long term health conditions across the UK.