What should you know before shopping with schuh?
schuh sells trainers, shoes, boots, sandals and other footwear for men, women and children, with online shopping and stores across the UK.
For disabled shoppers, schuh has gone further than many footwear retailers. Customers who only need one shoe because of a disability or limb difference can buy a single shoe for 50% of the normal pair price, while dedicated easy-on footwear collections can help people who find laces or conventional fastenings difficult.
Purpl members can currently save 10% online and in store at schuh with a verified disability discount.
How can you save money at schuh?
- Purpl disability discount: Eligible Purpl members can currently save 10% online and in store at schuh.
- Single-shoe purchases: Disabled customers or people with a limb difference who only require one shoe can buy a single shoe for 50% of the normal pair price, subject to availability and the initiative's terms. This is a separate schuh initiative and cannot be combined with another offer.
- Free delivery over £70: Standard UK delivery is free on qualifying orders of £70 or more.
- Free Click & Collect: Online orders can be collected free from a schuh store, with some products available to collect very quickly when local stock is available.
Why do disabled shoppers choose schuh?
Disabled shoppers may choose schuh because the retailer has introduced specific measures aimed at removing barriers to buying footwear, rather than relying only on general customer service.
This includes its single-shoe initiative for people with limb differences or disabilities, easy-on footwear collections, Social Stories for autistic customers and in-store adjustments for customers who need a different shopping environment.
Disability-friendly footwear and shopping support
Single shoes: Customers who only need one shoe because of a disability or limb difference can buy a single shoe for 50% of the pair price. The initiative is available in stores, and customers who cannot easily visit a store can contact the Customer Experience Team for assistance. Find out more about the scheme.
Easy-on footwear: schuh has a dedicated easy-on collection covering slip-on trainers, sandals, loafers and other footwear without conventional laces.
Social Stories: schuh provides Social Stories for adults and children to show autistic and neurodivergent customers what to expect during an in-store visit.
In-store adjustments: Retail teams can make sound and visual adjustments on request to help create a more comfortable shopping experience for neurodivergent customers.
Accessible online shopping: The schuh website supports browser colour, contrast and font changes, zoom up to 200%, keyboard navigation, speech-recognition software and major screen readers including JAWS, NVDA and VoiceOver.
Can disabled customers buy a single shoe at schuh?
Yes. schuh allows customers who only require one shoe because of a disability or limb difference to buy a single shoe for 50% of the normal pair price.
The scheme is available across schuh stores. If visiting a store is difficult, customers can contact the schuh Customer Experience Team for help accessing the initiative. Single-shoe purchases are subject to stock availability and cannot be combined with another promotional offer.
schuh customer service and returns
Customer service
Contact page: https://www.schuh.co.uk/help/contact-us/
Help/FAQ page: https://www.schuh.co.uk/help/faqs/
Live Help and WhatsApp are also available through the schuh contact page. Customer Experience is currently open Monday to Friday 9am to 7.30pm, Saturday 10am to 5pm and Sunday 11am to 5pm.
What is the schuh return policy?
schuh offers a generous 365-day return period for unused footwear. Items should be returned in unused condition, with the original box where possible.
Online orders can be returned to a UK schuh store or through services including InPost, Evri, ASDA toyou and Yodel. Evri also offers courier collection from a chosen address, which may be useful for customers who find travelling to a parcel shop difficult.
Why is schuh working with Purpl?
Footwear can be a practical challenge as well as an everyday expense for disabled people. Some customers need shoes that are easier to put on, may require different-sized footwear or only need one shoe because of a limb difference.
schuh already supports disabled customers through initiatives such as single-shoe purchasing, easy-on footwear and accessible shopping support.
By partnering with Purpl, schuh gives eligible people with disabilities and long-term health conditions, as well as carers, access to a verified 10% discount online and in store, helping make footwear more affordable.