Ocado Discount Codes in July 2026

Shopping with Ocado

Ocado is one of the UK's leading online supermarkets, offering grocery delivery direct to customers' homes across much of the country. As the exclusive online retailer for M&S Food, Ocado combines thousands of Marks & Spencer food products with its own Ocado range, household essentials, health and beauty products, pet supplies, baby products and everyday groceries.

Unlike traditional supermarkets, Ocado operates entirely online, allowing customers to browse, order and manage their shopping from home. Delivery slots are available from early morning through to late evening, giving shoppers flexibility to choose a time that works for them. Ocado is also known for its Smart Pass membership, which can provide free deliveries and additional benefits for regular customers.

Many disabled people and people with long term health conditions rely on grocery delivery services to reduce the physical demands of shopping. Home delivery can help avoid carrying heavy bags, navigating busy supermarkets and arranging transport, while allowing customers to manage their weekly shop at their own pace.

Ocado works with Purpl to help eligible members save money through an Ocado disability discount. These savings can help make grocery shopping, household essentials and everyday food purchases more affordable for disabled households across the UK.

Other ways to save with Ocado

• Join Smart Pass if you order regularly, as it can reduce or eliminate delivery charges.
• Look out for introductory offers available to new customers.
• Shop Ocado Own Range products for value alternatives to branded goods.
• Use multi-buy promotions and weekly offers throughout the site.
• Check the Ocado Price Promise and price-locked products where available.
• Browse seasonal promotions and special event offers.
• Book delivery slots early to access the widest choice of times.
• Consider Smart Pass annual plans if you order groceries frequently.

Why Purpl members love Ocado

• Grocery shopping can be completed entirely from home.
• Access to the full M&S Food range online.
• Reliable delivery slots available throughout the week.
• Smart Pass can help reduce delivery costs for regular shoppers.
• Large range of groceries, household products and essentials in one place.
• Fewer substitutions compared with many supermarkets.
• Useful for people with mobility challenges, chronic pain or fatigue.
• Easy online account management and order tracking.

Accessibility and helping the disabled community

• Home grocery delivery reduces the need to travel to supermarkets.
• Shopping can be completed online using a computer, tablet or smartphone.
• Delivery slots are available from 5:30am until midnight in many areas.
• Customers can request refunds online through their account without needing to return to a store.
• Ocado provides customer support by phone, chat, WhatsApp and email.
• Smart Pass can help reduce delivery charges for regular shoppers.
• Perishable items cannot normally be returned simply because a customer changes their mind after delivery.
• Ocado does not advertise Royal Mail home collection for returns.
• Refund requests for damaged or quality issues can usually be submitted within 7 days through an online account.
• Customers needing additional support can contact Ocado customer services directly.

Customer service and return policy

Customer service

Customer service page: https://www.ocado.com/content/get-in-touch

Help centre: https://help.ocadoretail.com/

Opening hours: 7 days a week, 7:00am to midnight (excluding Christmas Day, Boxing Day and New Year's Day).

Returns / cancellations / cooling-off

Returns information: https://help.ocadoretail.com/article/How-do-I-request-a-refund

• Customers can request refunds directly through their Ocado account.
• Refund requests for damaged, missing or quality issues can usually be submitted within 7 days of delivery.
• Ocado reviews refund requests and may request additional information or photographs.
• Perishable products cannot normally be returned if a customer simply changes their mind after delivery.
• Refunds for quality issues are available under the Ocado Fresh+ Promise.
• Customers experiencing issues more than 7 days after delivery should contact customer services directly.
• Consumer rights continue to apply where products are not of satisfactory quality, fit for purpose or as described.

Purpl tips & insights about Ocado

• Smart Pass can provide significant savings if you order groceries regularly.
• Booking delivery slots before filling your basket often gives more accurate availability information.
• Ocado is the only place to buy the full M&S Food range online.
• Check product freshness indicators when shopping for fresh food.
• Setting up regular shopping lists can speed up future orders.
• Review substitutions settings before checkout.
• Take advantage of introductory offers if you're a new customer.

Ocado and working with Purpl discounts

Ocado and Purpl work together to help eligible members save money on grocery deliveries, household essentials and everyday shopping. Through an Ocado disability discount, Purpl members can access additional savings on one of the UK's leading online supermarkets.

Whether you're shopping for fresh groceries, M&S Food products, household essentials or weekly family shopping, Purpl helps make home grocery delivery more affordable for disabled people and people with long term health conditions across the UK.