Booking public transport should be easy—but for disabled and neurodivergent people, it’s often the opposite.

From poorly labelled platforms and mystery ramps to the age-old question of “will the driver actually let me on?”, travelling can be unpredictable, stressful, or downright impossible without the right support.

So here’s our no-fluff, everything-in-one-place guide to booking accessible travel across the UK, and getting the discounts you’re legally entitled to.

Trains

Booking Help

Passenger Assist: A free service that helps you book assistance in advance—whether that’s boarding, luggage, ramps, or meeting you at the station.
Book online, by app or phone: You can request Passenger Assist when booking on most major websites—or via the Passenger Assistance app.
You don’t have to book ahead, but it helps stations prep staff, ramps, or meet you at the right entrance.

Wheelchairs & Mobility Aids

Most trains can accommodate manual and powered wheelchairs up to 700mm wide and 1200mm long.
If you use a larger aid or mobility scooter, check in advance with the train operator—some require a permit.

Trainpal Discount

Purpl Partner Alert:
Booking with Trainpal can save you money on UK and European train travel—and their app is accessible, easy to use, and shows live prices.
You can also split tickets for the cheapest fare (legally!)—which means more budget for snacks and a cheeky gin in a can.

Buses & Coaches

On Local Buses

Wheelchair priority spaces are legally required.
Assistance dogs must be allowed.
You don’t have to fold your chair or scooter, but if the bus is full or the ramp isn’t working, it’s a fight no one should have to have.
Drivers should lower the bus or deploy the ramp if needed—though practice doesn’t always match policy.

On Coaches (National Express, Megabus)

Advance notice is key. Aim to give 36 hours’ notice if you need ramp access or have a wheelchair.
Coaches may have lift access—but not all do.
Accessible toilet availability varies by coach.

Eurostar

Travelling to Europe?

Eurostar has step-free access, dedicated wheelchair spaces in Standard Premier and Business Premier, and companion fares.
You can book assistance up to 48 hours before departure via their Travel Assistance form.
Assistance includes help through customs, boarding, and station navigation.

Flights

Booking Tips

Let your airline know your access needs as early as possible—ideally when booking, or at least 48 hours before flying.
You can request:
- Airport wheelchair assistance
- Early boarding
- Help through security
- Help with bags
If you use a powerchair, inform them of battery type and dimensions.
You can bring up to two mobility aids for free.

Hidden Disabilities Sunflower Lanyard

Most UK airports recognise the Sunflower Lanyard, which discreetly signals that you may need extra time, support, or clear communication.

You don’t need proof to get one.

Taxis & Ride Apps

Accessible Taxis

Most cities require licensed black cabs to be wheelchair accessible.
Licensed drivers are legally required to:
- Accept assistance dogs
- Help with bags and mobility aids
- Charge the same fare as any other passenger

Ride Apps (Uber, Bolt, etc.)

Uber Access or Uber Assist vehicles are available in some cities (like London and Manchester).
These include trained drivers and wheelchair-accessible vehicles.
You can add disability-related info to your Uber profile now—like if you’re deaf or hard of hearing.

Your Legal Rights (and how to use them)

You’re protected under the Equality Act 2010. This means:

Transport providers must make reasonable adjustments
You can’t legally be refused service for being disabled or neurodivergent
You can file a complaint if you’re discriminated against—and win

If something goes wrong?
Complain directly to the company, and if that doesn’t work, escalate to the Independent Transport Users’ Committee (Transport Focus) or Ombudsman.

Discounts You Might Be Missing

Disabled Person’s Railcard – 1/3 off train travel for you and a companion (£20/year with some benefits coverage)
Local bus pass – Free or discounted travel, depending on your council
Companion pass – Free travel for someone travelling with you
Blue Badge holders – Often get discounted or free parking near stations or airports
Sunflower lanyard schemes – Can fast-track support in airports, attractions, and stations

Tips to Make Travel Easier

Screenshot your booking, assistance requests, and reference numbers
Call the station/airport a day before to confirm
Pack your medication, ID, sunflower lanyard, and diagnosis letters if helpful
Bring snacks, headphones, chargers, stim toys—whatever makes you feel safe
If you’re neurodivergent, check out Quiet Hours at certain stations and request communication via writing if verbal isn’t accessible

Final Thought

Getting from A to B shouldn’t feel like a full-time job—but when it does, you deserve support, not silence.

Whether you’re commuting daily or escaping to Europe for a break, you have the right to travel with dignity, choice, and ease.
And with brands like Trainpal helping you find cheaper fares and smoother bookings, you’re not in this alone.

Sammi is autistic, has ADHD, and lives with POTS. She’s passionate about disability advocacy, accessibility, and creating spaces where people feel seen, heard, and understood. With a sharp sense of humour and a deep love for community, she speaks openly about the realities of being neurodivergent across all of her personal platforms, always aiming to challenge stigma, spark conversations, and remind others they’re not alone.

Other articles you might like:
Airport Parking for Blue Badge Holders – A Guide to Holiday Parking for Disabled People
How to Apply for a Disabled Holiday Grant for Disabled People in the UK
Toll Concessions for Disabled Drivers: How to Save on River Crossings, Bridges, and Tunnels
Big Thrills, Big Deals, & Accessible Adventures: Purpl’s Best Days Out

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Accessible Travel in the UK: Your Guide to Booking Trains, Buses, Taxis and More